The Desktop Support Administrator is a junior level position within the Corporate IT department. The individual selected for this position will work alongside other technical support staff to administer all aspects of the LAN operating environment for an ARA business unit. Under direct supervision, the qualified candidate will assist users with day-to-day problems by troubleshooting problems occurring in programs or systems. This position will support both unclassified and classified environments.

What you’ll do as a Desktop Support Administrator

• • Provide desktop support and technical assistance to end users on a variety of issues.
  • Take ownership managing and supporting a small Windows server environment.
  • Independently identify, research, and resolve technical problems.
  • Troubleshoot PC hardware and software issues.
  • Support and maintain systems in a small, classified environment
  • Set up and maintain user accounts.
  • Manage file, print, and license servers.
  • Administer and monitor data backups.
  • Monitor and apply security patches and updates in a timely manner.
  • Document and maintain IT related procedures.
  • Maintain inventory and licensing records for hardware and software acquisitions.
  • Assists with special projects and assignments as needed.

Desktop Support Administrator Requirements

• • Education/Experience:
    • High school diploma or equivalent
  • Minimum 3 years of experience supporting desktops/laptops and servers; specifically with systems running Windows 11, Server 2016+ on a Windows network, including printers and other peripherals. (Education may be counted in lieu of experience, one year of college is equivalent to two years of experience).
  • Experience supporting an array of applications on Windows operating systems including Microsoft Office, SharePoint, email, VPN clients, firewalls, disk encryption, and antivirus software.
  • Experience troubleshooting and repairing hardware and network problems in virtual and physical environments.
  • Ability to obtain a security clearance, which includes US citizenship.
  • Must be customer service focused and have excellent time management skills.
  • Must be detail-oriented, proactive, well organized, and have ability to prioritize work.
  • Requires ability to:
    • Communicate effectively (both verbal and written),
    • Work collaboratively with team members, and on an individual basis

Desktop Support Administrator Preferences

• • Experience with Windows Server 2019 and above
  • Experience with Microsoft 365 office applications
  • Experience supporting a classified environment as an ISSO or ISSM
  • Experience with Veeam backup software
  • Knowledge of Cisco VoIP phone administration
  • Experience with VMWare vSphere virtualization and administration
  • MCSE, A+, Net+, Security+ certifications
  • SCCM and Software Center
  • DoD experience
  • Understanding of IT security best practices
  • Secret Security Clearance – Active or Inactive

Company & Division Information

Applied Research Associates, Inc. is an employee-owned international research and engineering company recognized for providing technically superior solutions to complex and challenging problems in the physical sciences. The company, founded in Albuquerque, NM, in 1979, currently employs over 2, 000 professionals and continues to grow. ARA offices throughout the United States and Canada provide a broad range of technical expertise in defense technologies, civil technologies, computer software and simulation, systems analysis, environmental technologies, and testing and measurement. The corporation also provides sophisticated technical products for environmental site characterization, pavement analysis, and robotics.

We also invite you to visit our website to learn more about who we are, what we do, the excellent careers and benefits we offer and explore some of our featured offices.

Behaviors

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group

Motivations

• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.