MISSION

Drive procurement transformation, create value, through smart digital ecosystems.

Fostering proactive change management, efficiency & productivity, through training, communication, and support. Delivering superior user experience & Adoption through continuous improvement.

Main ACTIVITIES

Data Management:

• Monitor data consistency within tools and communicate any potential issues with Master data teams, Project Teams & end users.

Needs Assessment & Gap Analysis:

• Understand user pain points (collaborate with teams on Digital Sounding Board), gather inputs from support teams and conduct impact and gap analysis.

Stakeholder management:

• Identify stakeholders, assess their needs, and conduct regular meetings to manage relationships.

• DTL's to be involved on Steerco / Governance meetings alongside BPO & Program Teams.

Continuous Communication

• Develop communication material and promote training campaigns through appropriate channels.

Community, network, key users, champions

• Support the management and co-ordination of user communities and key stakeholders.

• Support Users with help requests as per application Support model.

Training & Documentation:

• Assess training needs, deliver training, measuring user satisfaction.

• Link with GSC training Centre to deliver training materials and documentation, making tutorials mandatory through MLL. (curriculum).

• Run and deliver the planned training sessions (classroom, virtual, video, etc) in accordance with deployment training plan.

• Build and track user satisfaction regarding the trainings and documentation delivered.

• Define gaps in training material, improve / update with the collaboration of the GSC Training Centre.

• Promote video creation, working closely with the GSC Training Centre.

• Train the trainers (Single Point of Contacts, Champions, Stakeholders, etc).

• Train the Support functions to a good level to be able to support and manage support.

Measurement:

• Define metrics for measuring user adoption and satisfaction, propose improvements (if adoption is not at the required level) and escalate barriers as needed.

• Monitoring of user pain points, escalating these with Digital Sounding Board.

Lessons learned:

• Collect and share lessons learned and best practices for future projects.

Planning and coordination:

• Plan decommissioning of legacy tools and ensure smooth transition from project to live mode.

Qualifications

• Candidate holding a bachelor's degree in business administration or project management, MBA is a plus

• Min. 7 years of experience in Procurement / supply chain digitaltransformation

• Knowledge on procurement / supply chain business processes with good level of expertise

• Consulting experience with international organization is prefered

• Change and stakeholder management expertise, excellent people and project management skills

• Strong verbal and written communication and attention to detail are required

• Ability to interact effectively with various levels of management is required

• Outstanding verbal, presentation & facilitation skills plus effective listening skills, high energy, and engagement.

fluent in English language, French language is a plus

Schedule: Full-time
Req: 0096IP