Join our dynamic team as a Customer Service Representative and play a key role in delivering an outstanding customer experience through effective order follow-up, cross-functional coordination, and proactive problem-solving. We're looking for a service-oriented professional who can manage customer needs with accuracy, urgency, and a strong sense of ownership.

What will you do:

• Manage customer orders and follow up on order status, delivery dates, changes, and issue resolution
• Act as a key point of contact for customers, providing timely and accurate information while ensuring a positive service experience
• Coordinate closely with planning, production, logistics, quality, and other internal teams to support customer requirements
• Monitor open orders, backlogs, and critical requests to identify risks and support on-time responses
• Support continuous improvement in customer service processes, reporting, and communication flow
• Maintain accurate documentation and system updates related to customer requests, order changes, and follow-up actions

What's in it for you:

• Opportunity to make a direct impact on customer satisfaction and business results
• Exposure to cross-functional operations and end-to-end order management processes
• A collaborative environment that supports learning, development, and continuous improvement
• The chance to strengthen your problem-solving, coordination, and customer relationship skills
• A role that builds strong business understanding and prepares you for future growth opportunities

What qualifications will make you successful for this role?

• Bachelor's degree in Business, Engineering, Logistics, Administration, or a related field
• English proficiency, both written and verbal
• Proficiency in Microsoft Office, especially Excel
• Previous experience in customer service, order management, or a related operational role
• Strong organizational and follow-up skills
• Ability to manage multiple priorities in a fast-paced environment
• 1-3 years of experience

Let us learn about you! Apply today.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.