Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative? Join our dynamic team as a Customer Care Operations Manager - Process Automation.

What will you do:

• Develop and document Standard Operating Procedures (SOPs) for the Process Automation operation to ensure consistency and compliance.
• Establish and monitor Key Performance Indicators (KPIs) to quantitatively measure both operational performance and individual agent effectiveness.
• Track and ensure consistent achievement of all Service Level Agreements (SLAs) and productivity targets through regular performance reviews and reporting.
• Initiate monthly cross-departmental meetings to strengthen working relationships, facilitate knowledge sharing, and drive collaborative problem-solving across the organization.
• Provide targeted coaching and mentoring to team members to promote skill development, engagement, and continuous improvement.
• Identify operational constraints that hinder goal achievement and lead to collaborative efforts between the Front Office and Supply Chain teams to implement effective, measurable solutions.
• Collaborate with peers and support functions, including Training, Quality, and Continuous Improvement to define strategic objectives, create actionable plans, and ensure seamless operational continuity.
• Partner with the Digital Transformation team to identify, pilot, and scale digital solutions that reduce process time by 20 percent and increase customer satisfaction scores, driving measurable improvements in both efficiency and customer experience.

What will make you successful:

• Educational Background: Candidates must possess a bachelor's degree in an engineering discipline.
• Professional Experience: A background in supply chain operations or customer care operations is essential.
• Candidates should also have proven management experience, demonstrating their expertise and ability to excel in this role.
• The ideal candidate will maintain a positive attitude and display intellectual curiosity paired with a passion for learning.
• Strong negotiation skills to effectively drive initiatives and achieve desired outcomes.
• Ability to manage multiple projects simultaneously and prioritize tasks efficiently.
• Self-directed and adaptable, possessing an agile mindset.
• Fluency in English, both verbal and written, is required.

What's in it for you:

• Lead a diverse team in shaping customer experience excellence across multiple channels
• Develop your leadership skills while driving organizational change and innovation
• Build strong relationships with key stakeholders across global operations
• Access to professional development and growth opportunities
• Make a meaningful impact on customer satisfaction and business success

Let us learn about you! Apply today.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.