Collection Analyst

Posted: Tuesday, 05 November 2024
Valid Thru: Thursday, 05 December 2024
Index Requested on: 11/05/2024 19:18:29
Indexed on: 11/05/2024 19:18:29

Location: Monterrey, NLE, , MX

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

Schneider Electric is hiring!

Description:

Description Collections Responsibility
  • Ability to comprehend and communicate effectively with the customers (written & verbal) in English
  • Monitoring and maintaining up-to-date records for client accounts and reviewing accounts in arrears to ensure appropriate actions are taken
  • Notifying debtors of overdue payments and accounts by telephone, mail, and email - including timely follow up if a reply is not received
  • Professional handling of customer inquiries, including providing detailed customer reconciliations and statements as required, resolving payment disputes, and processing payments and refunds
  • Tracing and locating debtors to make payment arrangements
  • Recommending further action or discontinuation of service on occasions where payment is not forthcoming - including liaising with Credit and Sales departments where necessary
  • Scheduling and leading calls with client
  • Identify improvements to enhance collections performance.
  • Collaborate with other departments to resolve billing and customer service issues
  • Building trust with customers & colleagues
Qualifications

  • Fluent in English (written and oral)
  • 1-3 years of previous collection experience is ideal but not essential
  • Some knowledge in finance
  • Basic computer proficiency (especially with Microsoft office tools


Schedule: Full-time
Req: 00953V

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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