SUMMARY

Discharges warranty audit responsibilities. Reviews and monitors retailer warranty cost and repair trend reports to determine appropriate retailer candidates for warranty audits and warranty operational reviews. Manages field audit responsibility at the retailers. Resolves results of audits through closing meetings and subsequent audit chargeback process. Acts as primary contact in communicating results to Subaru of America (SOA), retailer, and regional/distributor personnel. Directs and assists in training District Parts/Service Managers (DPSMs), Customer Advocacy Department (CAD) staff, and SOA Retailer Claims personnel in this function.

CORE RESPONSIBILITIES

• Selects warranty audit candidates. Performs warranty field audits, which includes a thorough review of repair orders, as well as accounting, payroll, and other documentation supporting warranty claims or sales incentives. Prepares final audit reports and presents findings to retailer personnel. Reviews retailer audit appeals, prepares draft response, and presents recommendations to the warranty audit appeal committee. Writes final audit report incorporating the findings of the appeal committee.
• Selects retailers for warranty operational review candidates. Makes necessary preparations and performs warranty operational reviews.
• Coordinates and interfaces with other departments, regions, and retailers to address their questions and concerns. Communicates with other Subaru of America (SOA) personnel and retailers about the warranty audit/warranty operational review processes.
• Performs sales audits as necessary at the retailer.
• Performs and directs warranty audit training with the District Parts/Service Managers (DPSMs) including claim reviews, as well as warranty policy training.
• Issues appropriate chargebacks for claims/sales incentives not in compliance with SOA procedures.
• Reviews audit and warranty procedures for completeness and compliance to state and local laws.
• Reviews Regions/Distributors for warranty cost and repair trends, selecting retailers for letter reviews, reviewing claims, and writing reports to control and maintain warranty costs and reverse high frequency repair trends.
• Selects warranty operational review candidates. Makes necessary preparations and coordination with them and interface with other departments, regions, and retailers to address their questions and concerns. Communicates with other SOA personnel and retailers about the warranty audit/warranty operational review processes.
• Monitors departmental costs associated with audits and operational reviews.

ADDITIONAL RESPONSIBILITIES

• Performs sales/incentive audits, physical inventories, and monitoring of SOA record destructions, as well as other corporate functions, as necessary
• Supervises audit staff.

REQUIRED SKILLS & PERSONAL QUALIFICATIONS

• Ability to command credibility with retailers during closing meetings and navigate potentially adverse situations.
• Ability to clearly defend proposed chargebacks and communicate decisions to retailers and District Parts/Service Managers (DPSMs).
• Ability to address questions, concerns, and criticism from regional personnel in a professional and constructive manner.
• Strong interpersonal skills to build rapport and gain support across the organization.
• Sound judgment to evaluate proposed chargebacks and manage issues that are not clearly defined.
• Strong automotive technical knowledge and understanding of retailer service operations.
• Excellent verbal and written communication skills.

EDUCATION & EXPERIENCE REQUIREMENTS: Bachelor's degree required and 6 to 8 years of progressive experience required. Experience in lieu of a bachelor's degree is acceptable.

WORK ENVIRONMENT

• Office Location: Camden, NJ apart of the Greater Philadelphia Area (Philly)
• Hybrid Role: Hybrid Role - Remote work 2 days per week (after 90 days) [Wednesdays & Fridays]
• Required Travel: Up to 25%

COMPENSATION: The recruiting base salary range for this full-time position is $94800 - $125000 / year. Within the range, individual pay is determined by factors, including job-related skills, experience, and relevant education or training. Additionally, this role is bonus-eligible, with a target bonus percentage that provides an opportunity to earn even more based on your performance. (Internal Job Grade: M1)

WHY JOIN US? In addition to competitive salary, Subaru offers an amazing benefits package that includes:

Total Rewards & Benefits:

• Medical, Dental, Vision Plans
• Pension, Profit Sharing, and 401K Match Offerings
• 15 Vacation days, 5 Floating Holidays, 5 Sick days, and 9 Company Holidays
• Tuition Reimbursement Program: $15, 000 yearly benefit
• Vehicle Discount Programs

Learning & Development:

• Professional growth and development opportunities
• Direct partnership with senior leadership
• Formal Mentorship Program
• LinkedIn Learning License

Visit our careers landing page for additional information about our compensation and benefit programs.

ABOUT SUBARU

Love. It's what makes Subaru, Subaru®. As a leading auto brand in the US, we strive to be More Than a Car Company®. Subaru believes in being a positive force in the communities in which we live and work, not just with donations but with actions that set an example for others to follow. That's what we call our Subaru Love Promise®.

Subaru is a globally renowned automobile manufacturer known for its commitment to innovation, safety, and sustainability. With a rich history dating back to 1953, Subaru has consistently pushed the boundaries of automotive engineering to deliver vehicles that offer not only exceptional performance but also a unique blend of utility and adventure.

Subaru's company culture is built on collaboration, diversity, and a shared passion for our product. We foster an inclusive environment that encourages employees to bring their unique perspectives and talents to the table. Our team members are driven by a common goal: to create exceptional vehicles that inspire and delight our customers.