About Subaru

LOVE. It's what makes Subaru, Subaru®. As a leading auto brand in the US, we strive to be More Than a Car Company®. Subaru believes in being a positive force in the communities in which we live and work, not just with donations but with actions that set an example for others to follow. That's what we call our Subaru Love Promise®.

Subaru is a globally renowned automobile manufacturer known for its commitment to innovation, safety, and sustainability. With a rich history dating back to 1953, Subaru has consistently pushed the boundaries of automotive engineering to deliver vehicles that offer not only exceptional performance but also a unique blend of utility and adventure.

Subaru's company culture is built on collaboration, diversity, and a shared passion for our product. We foster an inclusive environment that encourages employees to bring their unique perspectives and talents to the table. Our team members are driven by a common goal: to create exceptional vehicles that inspire and delight our customers.

Role Summary

The Sales Operations Team is seeking an individual with strong communication skills, solid analytical ability, SOA product knowledge and a detail-oriented nature to fill our Sales Distribution Operations Analyst role. This role serves as the Oracle STARS and Vehicle Planning System (VPS) liaison to numerous departments including SBR, SIA, SOA Ports, and SOA Regional Distribution amongst others. The role ensures the system accuracy of each item that Subaru imports, exports, manufactures, and sells. They will partner with SOA Product Management and SOA Vehicle Planning to finalize product information prior to new model year launch and subsequently builds the carline in VPS and STARS. This individual will act as the lead for SOA Systems "Bill of Materials" by creating a unique entry for each "end" item, vehicle, and accessory configuration for all SOA vehicles, as well as by writing and managing "system rules" for accurate applicability of each item. Additionally, this role will partner with SOA IT and SOA Accounting when necessary to troubleshoot and resolve issues.

Primary Responsibilities:

• Collaborates with the Product Management group to create all Model Option Spec Color (MOSC) combinations for both the U.S. Model Lineup as well as Exports, Bill of Material items for both port- and retailer-installed accessories, packages, and vehicle configurations rules. Works with the Vehicle Planning team and Product Management to ensure that new model years are created in both the Vehicle Planning System and Oracle STARS-Vehicles module prior to the first production order being placed. Gathers required data from Product Management, ensures data formatting accuracy, and builds the system tables from the data.
• Serves as the go-to resource for all Oracle STARS functionality for Sales Operations, as well as other business partners including Accounting, Logistics, Fixed Operations, and Product Management. Responds to system or vehicle order issues reported from Subaru Regions, Zones, Districts, and Retailers.
• Analyzes and audits all Oracle Bill of Material items to ensure accuracy of accessory applicability as well as pricing.
• Maintains responsibility for the resolution of all ServiceNow inquiries from both internal and external sources (including Subaru retailers) that are assigned to Distribution department from IT.
• Oversees the operational and technical process of opening and closing sold orders.
• Develops and demonstrates proficiencies within the Oracle suite.
• Serves as initial point-of-contact business owner and systems administrator for Oracle STARS.
• Maintains responsibility for daily list of exception.
• Supports the Operations Managers in Sales - Distribution by taking lead responsibility in the enhancement and project requests and user testing for application development for all applications utilized in the Distribution department.
• Analyzes the system's wholesale results. Develops reports to detect processing and shipping challenges due to inevitable parts "just in time shortages." Works with the Ports and Accessories teams to identify root causes of part delays and identifies new and improved process flows so that port processing is seamless.

Additional Responsibilities:

• Troubleshoots system problems and coordinates special projects, with a focus on data extraction for the analysis of issues with processing and shipping units.
• Rotates with other Sales Distribution Operations Analyst and Sales Operations Manager as the point of contact for IT on the sales close each month.
• Provides back-up to other specialized areas in Sales Operations - Distribution and Subaru Allocation Manager (SAM) software system.

Required Skills and Abilities:

• Strong problem-solving skills with a focus on customer needs. Capable of analysis and understanding of connections between business problems and resolutions.
• Ability to think creatively and proactively.
• Ability to effectively and quickly learn new software.
• Ability to retain a commanding knowledge of a fast-paced supply chain and logistics environment.
• Excellent written and verbal communication skills with the ability to operate efficiently in all levels of the organization.
• Flexibility in balancing a number of priorities.
• Working knowledge of SubaruNet, Subaru Business Intelligence (SBI), and QLIK.
• Knowledge of and experience with Oracle Order Management Modules including Install Base, Manufacturing, Pricing, and Quoting.

Education/Experience Requirements: BA/BS and 6-8 years of related experience.

Compensation: The recruiting base salary range for this full-time position is $7000- $93000 / year. Within the range, individual pay is determined by factors, including job-related skills, experience, and relevant education or training. (P2) In addition to competitive salary, Subaru offers an amazing benefits package that includes:

• Medical, Dental, Vision Plans
• Pension, Profit Sharing, and 401K Match Offerings
• 15 Vacation days, 9 Company Holidays, 5 Floating Holidays, and 5 Sick days.
• Tuition Reimbursement Program
• Vehicle Discount Programs

Visit our Careers landing page for additional information about our compensation and benefit programs.