Locker Attendant Supervisor – American Dream Mall, East Rutherford, NJ - Part-time

$17 - $18 / hour

Work hours: estimated to be 15 - 20 hours a week, hours could be more during high peak season or to cover those on PTO

Must be available for days, nights, weekends, holidays and special events as needed.

BENEFITS for Part-Time Hires

Smarte Carte Inc. offers for part-time employees Matching 401k, Paid Sick Time, Overtime and Holiday Overtime.

COMPANY BACKGROUND

Smarte Carte is a global provider of travel and leisure infrastructure solutions, serving major airports, transportation hubs, entertainment destinations, retail locations, resorts, and fitness centers across North America, Europe, the Middle East, and Asia-Pacific. For more than 50 years, we have partnered with over 3, 500 world-class venues to deliver convenient, reliable services used by millions of people each year.

Our portfolio includes luggage carts, smart locker systems, mobility rentals (ECVs, wheelchairs, and strollers), massage chairs, medallion collectibles, and a variety of guest and passenger services designed to enhance the visitor experience.

Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.

BASIC FUNCTION

The Locker Attendant Supervisor ensures daily operational performance goals are met by providing direct/tactical leadership for the team in the mall & park areas through great guest experience/service, maintenance and communication, to improve productivity, vend quality, and the customer experience.

KEY RESPONSIBILITIES

• Assist in planning work schedules for staff
• Maintain a safe working environment by monitoring safety procedures and equipment
• Perform the same work duties as Customer Service Associates supervised, including but not limited to:
  • Attend to lockers, collect and transport carts; ensure all equipment is available for customer use;
  • Provide customer service to mall/park guests;
  • Cleaning and maintaining of lockers, carts and any rental equipment;
• Collaborate with team members to solve work-related issues
• Review work assignments during and at the conclusion of shifts
• Provide guidance to employees on regulations, policies, and procedures
• Maintain excellent communication and cooperation with employees, and facility management
• Assist with collections, counting/recording money, documenting meter readings as needed
• Assess and provide training to staff as needed
• Other duties as assigned

SKILLS

• • • • Time management
      • Ability to learn and master technologically; computer-based reporting tools, equipment, etc.
      • Enthusiastic and positive attitude
      • Fosters teamwork
      • Ability to handle high pressure situations
      • Flexible
      • High degree of integrity and self-discipline
      • Capable of teaching others to perform specific tasks
      • Strong interpersonal communication skills

EXPERIENCE

• Proven leadership skills; previous supervisor experience preferred
• Cash control experience preferred
• General knowledge of vended service products preferred

QUALIFICATIONS

• Computer and Smart Phone proficient
• Excellent customer service

PHYSICIAL REQUIREMENTS

• Lift 40lbs
• Push/pull 75lbs
• Walk & stand for duration of shift

EDUCATION

• High School Diploma or equivalent preferred

Experience

• General knowledge of vended service products preferred
• Cash control experience preferred
• Previous Supervisor experience preferred

Education

• High School or better

Skills

• Computer
• Scheduling
• Customer Service
• Flexibility
• Communication
• Decision Making
• Cleaning
• Time Management
• Conflict Resolution

• Coaching

Behaviors

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group

• Enthusiastic: Shows intense and eager enjoyment and interest
• Leader: Inspires teammates to follow them

Motivations

• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.