The Security Support Operator, assigned to a specific client, oversees the monitoring and response to various technologies, including access control, security video, and alarm systems, for high-priority global sites. In this role, the operator will centrally monitor and dispatch responses to various alarms and support day-to-day Global Security Operations Center (GSOC).

Essential Functions:

1. Represent Pinkerton's core values of integrity, vigilance, and excellence.
2. Follows Standard Operating Procedures (SOP) to respond to alarms and effectively investigate their root causes.
3. Responds to alarms in a timely manner following the provided SOPs for various locations and incidents.
4. Produces and disseminates security reports and alerts.
5. Receives and responds to emergency and non-emergency calls from employees, vendors, law enforcement, on-site security officers, and automated alarm notification calls.
6. Conducts CCTV video reviews to investigate alarms, incidents, and other safety/security events.
7. Coordinates responses to incidents and alarm activations with internal and external teams
8. Provides excellent Customer Service to a wide range of clients, senior executives, and external vendors.
9. All other duties, as assigned.

Education, Experience, and Certifications:

A high school diploma or equivalent with at least two years of security operations experience or previous experience working in a Global Security Operations or similar 24x7 operations center environment. Pinkerton is an inclusive employer that seeks candidates with diverse backgrounds, experiences, and perspectives.

Competencies:

• Concierge-level customer service experience.
• Able to complete thorough and accurate investigations and reports.
• Access control systems, CCTV, and alarm monitoring experience.
• Strong problem-solving skills.
• Able to interact effectively at all levels and across diverse cultures.
• Solid verbal and written communication skills.
• Able to interact effectively at all levels of an organization and across diverse cultures.
• Results orientated.
• Able to work in a fast-paced environment under multiple deadlines and competing priorities.
• Computer knowledge; Microsoft Office.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Exposure to sensitive and confidential information.
• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Ability to adjust focus between close and distance vision.

Salary & Benefits Information:
Rate of pay: $26.44 /hour.
Benefit options include employer-paid life and AD& D, voluntary life and AD& D, medical, (HSA) Health Savings Account, (FSA) Flexible Savings Account, dental, vision, short-term disability, long-term disability, 401(K), paid time off (vacation, personal, sick, and holidays) and several employee assistance-related programs. This information provides a brief benefit overview. Upon the acceptance of an employment offer, the new employee will receive comprehensive plan details based on specific eligibility rules.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.