Cusotmer Service Representative

About the Role NMP is looking for a dependable, personable, and motivated Customer Service Representative to join our growing team. This is a great opportunity for someone who enjoys helping people, staying organized, solving problems, and being part of a fast-moving team. We are looking for someone who takes ownership of their work, communicates well, and is excited to learn, grow, and build a meaningful career within the company. Experience is helpful, but we place a strong emphasis on personality, attitude, work ethic, and trainability. This role is designed for someone who wants to do more than simply answer phones and complete daily tasks. As you build confidence and demonstrate strong performance, youll have the opportunity to expand your skills, contribute to process improvements, support team development, and grow into greater responsibility and leadership within the customer service team. What You'll Do Answer incoming customer calls, texts, emails, and online inquiriesSchedule service, installation, and consultation appointmentsHelp customers understand their service needs and determine the appropriate next stepReview customer history and equipment informationAccurately document customer interactions in our CRMFollow up with customers and leads to make sure nothing falls through the cracksAssist with customer concerns and help provide thoughtful solutionsCoordinate with technicians, sales consultants, and the operations teamHelp maintain an organized and efficient daily scheduleIdentify opportunities to turn customer inquiries into booked appointmentsSupport team goals and contribute ideas for improving the customer experienceLearn and develop expertise in our systems, processes, and customer communication standardsLook for ways to improve efficiency, customer satisfaction, and team performanceGrow into expanded responsibilities based on your strengths, initiative, and performance Who We're Looking For You may be a great fit if you: Are naturally friendly and comfortable talking with customersCommunicate clearly and professionallyAre organized and detail-orientedAre dependable and follow through on what you say you'll doTake feedback well and use it to improveStay calm and professional in difficult situationsCan think through problems instead of immediately passing them alongEnjoy working as part of a teamAre comfortable learning new technology and softwareTake initiative and look for ways to improveAre motivated by goals and enjoy seeing measurable progressAre curious, coachable, and eager to keep developing your skillsWant to build a long-term career and grow into a larger role within a successful teamAre interested in contributing to coaching, training, quality review, or team leadershipCustomer service, scheduling, dispatching, inside sales, or home-service experience is a plus, but not required. What Success Looks Like The strongest people on our team do more than simply complete the task in front of them. They follow through. They notice when something needs attention. They ask good questions, learn from feedback, and look for ways to make the customer's experience better. They also look beyond their individual responsibilities. They take ownership, identify opportunities to improve, and actively contribute to the success of the team. Over time, high-performing team members may have the opportunity to help train others, support quality and call reviews, improve processes, and grow into a leadership role. We want someone who cares about doing a great job, supports the people around them, and takes pride in helping the team succeed. Location: Saddle Brook, NJ Work Environment: Onsite Schedule: Full-Time, Monday-Friday