Key Responsibilities

Customer & Stakeholder Liaison

• Act as the primary supply chain point of contact for assigned customers on initiatives such as orders, inventory, launches, transitions, network changes, capacity adjustments, and service improvements.
• Translate customer needs, expectations, and timelines into clear internal actions and deliverables.
• Build strong, trusted relationships with customer stakeholders and internal partners.

Initiative Coordination & Execution

• Coordinate customer orders from first runs through subsequent repeat executions, ensuring alignment across internal teams.
• Drive clarity around roles, responsibilities, timing, and dependencies without formal PMO governance.
• Track progress, surface issues, and ensure follow‑through on commitments.

Cross‑Functional Alignment

• Partner closely with Sales, Operations, Logistics, Procurement, Finance, and Planning teams to align execution with customer requirements.
• Facilitate discussions to resolve tradeoffs between cost, service, capacity, and timing.
• Ensure internal teams are aligned on priorities and customer expectations.

Communication & Issue Management

• Provide clear, proactive communication to customers and internal stakeholders on order or initiative status, risks, and next steps.
• Identify potential issues early and work collaboratively to resolve them.
• Escalate risks or misalignment appropriately while proposing practical solutions.

Supply Chain Insight & Support

• Understand Menasha Packaging's supply chain capabilities, constraints, and options well enough to guide decision‑making.
• Support analysis related to logistics, capacity, lead times, and service impacts as needed (without owning deep technical modeling).
• Assist with post‑run reviews to ensure objectives are met and lessons learned are captured.

Continuous Improvement

• Identify opportunities to improve how Menasha manages customer‑driven supply chain initiatives.
• Share best practices and lessons learned across the organization.
• Help refine communication and coordination processes between customers and internal teams.

Qualifications

• Bachelor's degree in Supply Chain, Operations, Business, or a related field preferred, or equivalent experience.
• 2+ years of experience in supply chain, logistics, operations, customer management, or related roles within a manufacturing or distribution environment.
• Experience working directly with customers on order management, supply chain or operational initiatives.
• Strong coordination, communication, and organizational skills.
• Ability to influence and align stakeholders without direct authority.
• Comfort operating in a fast‑paced, ambiguous environment.

• Experience in packaging, manufacturing, or industrial supply chains.
• Exposure to logistics, warehousing, transportation, or planning functions.
• Experience supporting new product launches, customer transitions, or network changes.
• Familiarity with basic supply chain metrics and financial tradeoffs.

Critical Competencies

• Relationship‑oriented and customer‑focused
• Strong communicator and facilitator
• Execution‑focused with high accountability
• Pragmatic problem solver
• Ability to balance customer needs with internal realities

Travel

• Occasional travel (10-20%) to customer locations, manufacturing sites, or warehouses as needed.

The expected salary range for this position is $70, 000 - $85, 000 annually. Compensation for this role will vary based on factors such as geographic location, experience, and qualifications. This role is also eligible for an annual incentive plan and for a full benefits package including medical, dental, and vision insurance; basic term life, AD& D, Short- and Long-term disability; EAP; 401(k) retirement savings plan; PTO and paid holidays.