Certification Specialist

Managing Matters - an Association Headquarters company is seeking a Certification Specialist to join our team. The Certification Program Specialist provides day-to-day administration of a professional certification and continuing education program, supporting applicants, credential holders, volunteer committees, and program vendors throughout the certification, recertification, and examination lifecycle. APPLICATION INSTRUCTIONS To be considered for this position, the online application must be submitted, along with an updated resume. All applicable fields on the application are required and will be review by a live recruiter, not AI platforms. Certification & Recertification Administration: Administer the annual certification application and eligibility review process, including completeness checks, credential/requirement verification, applicant follow-up, routing to review committees, and record maintenanceAdminister a multi-year recertification cycle, including application review, completeness checks, assessment grading, deficiency follow-up, and record updatesProvide routine support for certification and recertification inquiries, including application status, account access, and payment/process questionsCoordinate recurring candidate communications, reminders, status notices, FAQs, and website updates tied to the credentialing cycle Maintain established certification policies, procedures, and operating documentation Examination Administration: Administer the annual exam development and delivery cycle, including question-bank administration, preparation and distribution of items for volunteer review, compilation of exams, and implementationof committee-approved editsCoordinate with testing vendors and psychometric consultants on exam logistics, grading, and itemanalysisCommunicate exam results to candidates and update question statistics and item-bank records post-examProvide routine administration of credentialing platforms, including candidate records, reporting, workflow administration, user access, and vendor support requestsCoordinate the annual testing calendar and secure/confirm testing sites based on programrequirementsOpen registration, process registrations and payments, send confirmations, and manage waitlistsPrepare rosters, communicate updates to relevant committees, and distribute candidate packets andmaterialsProvide high-priority phone and email support for registration, deadlines, policies, and resultsquestionsMaintain current and historical score records and produce/distribute results lettersCreate and issue certificates to candidates confirmed as meeting requirementsProvide ongoing administrative coordination with credentialing committees on schedules, rosters, andrecurring program issuesReceive and retain physical test materials in accordance with established retention requirements Continuing Education & Meeting Support: Maintain recurring administrative forms, FAQs, templates, and operating documentationReceive and process continuing education submissions, route items for review, and update approvedrecordsSupport routine compliance review, deficiency communications, and historical record maintenanceSchedule and support committee meetings, distribute materials, document action items, and providefollow-throughSet up and administer virtual education sessions, including registration support, presentercoordination, and attendee communicationsPost approved on-demand/recorded content and support access and program administration