You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Digital Channels & Connectivity, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Oversees day to day product management such as requirements gathering and definition, project management, product delivery, client experience and communication, as well as prioritize, negotiate, and remove obstacles to achieve business results
• Analyzes industry trends and the competitor landscape to deliver better products
• Uses data to make decisions that define the strategy and and improve customer experience, track business metrics and enhance product adoption
• Defines features and requirements and communicates in clearly written documentation
• Drives end to end execution of roadmap through effective sprint planning, stakeholder management, and healthy experimentation
• Demonstrates a hands on approach, willing to drive into details and collaborate closely with cross functional teams

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Demonstrated experience in leveraging artificial intelligence technologies to enhance search functionalities and chatbot user experiences
• Familiarity with machine learning models and natural language processing techniques is essential
• Strong ability to develop and execute a strategic roadmap for integrating AI solutions to drive innovation and competitive advantage
• Experience in working collaboratively with engineering, data sciences, and UX teams to implement AI driven search solutions
• Ability to communicate complex AI concepts to non technical stakeholders
• Proficient in analyzing search data and AI performance metrics to inform decision making and continuous improvement of NLU and search algorithms
• A forward thinking mindset with a passion for staying abreast of AI advancement and search industry trends, adapting strategies to leverage emerging technologies

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary
Chicago, IL $109, 250.00 - $177, 500.00 / year; Jersey City, NJ $122, 550.00 - $201, 000.00 / year