Employee Success Associate

Team up with a diverse array of teams and elevate your skillset to champion customer journeys and craft unparalleled customer experiences.

As an Employee Success Associate in Employee Experience, you will support Portfolio Management, Executive Reporting, and Governance by maintaining trusted portfolio visibility, synthesizing cross-domain updates, and helping leaders get to timely, decision-grade outcomes. The role operates across EX HR, Global Technology (GT), Workplace Services, and Corporate Functions, supporting the firmwide employee experience portfolio.

In this role, you will keep the portfolio inventory current as a single source of truth-capturing status (in progress, upcoming, on hold, or out of scope), rationale, milestones, dependencies, risks/issues, and decision needs-so executive updates are accurate and consistent. You will also support governance rhythms by coordinating forum prep, capturing decisions and actions, and helping ensure readiness standards are met, so work moves forward predictably and cross-domain seams are surfaced early.

Job responsibilities

• Owning day-to-day portfolio and governance mechanics (inventory hygiene, executive reporting inputs, forums, decision/action tracking, and readiness support)
• Maintain portfolio system-of-record hygiene by supporting an integrated plan covering inventory, owners, milestones/dates, dependencies, risks/issues, and decisions-ensuring information is complete and leadership-ready
• Provide portfolio visibility by organizing initiatives into priority groupings and sequencing, clearly indicating what is active, queued, on hold, or out of scope, with documented rationale and resourcing implications
• Produce executive portfolio updates that highlight status, material changes, top risks/issues, cross-pillar dependencies, and decisions needed
• Support governance forums by coordinating agendas and pre-reads, confirming participants, and tracking follow-ups so meetings are decision-ready and outcomes are documented
• Maintain a decision log and action tracker by capturing context, accountable owners, deadlines, outcomes, and next steps; ensure updates are reflected across plans and reporting
• Support evidence-based readiness reviews/tollgates by collecting and validating artifacts against defined standards and checklists
• Proactively flag cross-domain seams (process, policy, product, control, and channel handoffs) and help route questions/escalations when ownership or sequencing is unclear
• Contribute to continuous improvement of templates, operating rhythms, and reporting standards to reduce manual effort and increase confidence in insights

Required qualifications, capabilities, and skills

• 2+ years of •experience in portfolio/project management, program reporting, governance support (forums, decision logs, readiness/tollgate frameworks), customer success, executive communications, and operational management in a complex, matrixed environment
• Strong writing and synthesis skills; ability to translate ambiguous inputs into clear narratives, decision statements, risks, and escalation paths
• Demonstrated operational rigor and attention to detail, including applying standards for status reporting, milestones, dependencies, risks/issues, and decision/action traceability
• Strong stakeholder management and judgment; able to challenge unclear inputs, reconcile conflicting updates, and drive alignment through collaboration and follow-through
• Analytical capability to structure ambiguity and identify early risk patterns that affect delivery confidence (scope, schedule, dependencies, resourcing, risk)
• Proficiency (or ability to become proficient quickly) with tools such as Monday.com, Tableau, ServiceNow, Jira, SharePoint, Excel, and PowerPoint

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary
Jersey City, NJ $74, 100.00 - $109, 000.00 / year