Elevate Your Career as a Technology Support Lead

Are you ready to make a significant impact at the heart of our business services? Join our dynamic team and lead the charge in innovating and refining technology operations. As a Technology Support Lead within our Corporate Sector AV Development and Ops team, you'll play a pivotal role in ensuring the stability, availability, and performance of our production services.

As a Technology Support Lead in the Corporate Sector AV Development and Ops team, you will collaborate with a diverse group of professionals to maintain the stability, availability, and performance of our production services. In this role, you will oversee daily system maintenance, where your technical expertise and critical thinking skills will be invaluable. Together, we will identify, troubleshoot, and resolve issues, ensuring a seamless experience for all users.

Job responsibilities

• Leads teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
• Executes policies and procedures that ensure operational stability and availability
• Monitors production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
• Escalates and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
• Leads incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Proficient in observability and monitoring tools and techniques
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Expertise with integration and deployment oversight of refresh and new build projects.

Preferred qualifications, capabilities, and skills

• Working knowledge in one or more general purpose programming languages and/or automation scripting
• Practical experience with public cloud

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary
New York, NY $142, 500.00 - $190, 000.00 / year; Jersey City, NJ $142, 500.00 - $190, 000.00 / year