The Consultant / Sr. Consultant - Client Success is responsible for leading client relationships and delivering consultative, outcome-driven support across the full client engagement lifecycle. This role partners closely with client SIU and claims organizations to develop engagement strategies, operationalize analytic solutions, and drive measurable business value.

Acting as a trusted product and industry advisor, the Consultant integrates Verisk anti-fraud solutions into client workflows, delivers best-practice guidance, and supports executive-level discussions related to solution value, performance, and strategy.

The successful candidate serves as a primary conduit between clients and internal stakeholders-including Product, Sales, Operations, Data Science, and Development-ensuring client needs are clearly understood and effectively addressed. This role requires deep domain expertise in claims and fraud analytics, strong client-facing leadership, and the ability to independently navigate complex engagements with limited oversight.

This role may be filled at either the Consultant or Senior Consultant level depending on experience, demonstrated capability, and business need. The scope of responsibilities is similar across levels; however, expectations differentiate in autonomy, complexity, influence, and leadership impact.

Responsibilities & Essential Duties:

• Lead and own all aspects of client account stewardship, serving as the primary point of contact for assigned clients.
• The successful candidate serves as a trusted advisor to clients while collaborating closely with internal stakeholders. Depending on business need and experience, this role may also operate in a player-coach capacity, providing leadership and guidance to others while maintaining direct client responsibilities.
• Deliver consultative product guidance across all phases of the client lifecycle, including discovery, implementation, optimization, renewal, and expansion.
• Assess current-state client operations and provide data-driven recommendations for future-state best practices.
• Support solution trials, proofs of concept, pilots, and value assessments using product-generated insights.
• Drive engagement strategy, messaging, and approach in partnership with sales and internal stakeholders.
• Develop deep expertise in Verisk ISO anti-fraud solutions and effectively position product value.
• Deliver impactful product demonstrations, training sessions, and executive-level presentations (virtual and onsite).
• Advise clients on investigative techniques and leading practices to improve operational efficiency and return on investment.
• Evaluate new product functionality and enhancements, providing structured feedback and analysis.
• Provide data quality consultation aligned to client objectives and analytical priorities.
• Support contractual discussions and work agreement construction as needed.
• Maintain accurate documentation of client activities and engagement outcomes within internal platforms.
• May represent Verisk Anti-Fraud at industry conferences, councils, or other external forums, based on experience, expertise, and business need.
• Complete all responsibilities aligned to the annual Performance Plan
• Completes all special projects and other duties as assigned.
• Regular travel required, occasionally up to approximately 30%.
• Must be able to perform duties with or without reasonable accommodation.

Required Skills:

• Leadership or equivalent experience within insurance claims, fraud investigation, or a related field.
• Demonstrated expertise identifying suspicious claims activity and insurance fraud indicators.
• Strong ability to diagnose client business challenges and translate needs into analytic and operational solutions.
• Understanding of insurance industry trends and the ability to align analytics to business outcomes.
• Proven ability to influence and collaborate across clients, internal teams, and industry partners.
• Excellent written, presentation, and public-speaking skills, with comfort engaging audiences from frontline teams to executives.
• Strong commitment to delivering high-quality client service.
• Proficiency in Microsoft Office (Excel, PowerPoint required).

Preferred Qualifications:

• Insurance carrier or insurance vendor experience.
• Consulting, solution implementation, or client training experience.
• Direct experience with SIU operations and government investigations.
• Experience with advanced fraud analytics or large-scale implementation efforts.
• Familiarity with ISO products (e.g., ClaimSearch, scoring solutions, Research Hub, Digital Media Forensics).
• Industry certifications or memberships (e.g., CPCU, ARM, CFE, FCLA).

Education and Training Requirements:

• Bachelor's degree or equivalent experience.
• 6+ years' experience in insurance claims, fraud investigation, or analytics, with a strong emphasis on applying data and analytics operationally.
• Strong understanding of insurance operations, leadership acumen, policy, and claims lifecycles, KPIs, and fraud analytic techniques.

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About Us
For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, the fourth consecutive year in the UK, Spain, and India, and the second consecutive year in Poland. In addition, we've been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World's Best Employer, testaments to the value we place on workplace culture.

We're 7, 000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

Underwriting Solutions - provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions - supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions - offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Specialty Business Solutions - provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Catastrophe and Risk Solutions - provides risk modeling solutions to help individuals, businesses, and society become more resilient to catastrophic events.

Marketing Solutions - delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement

Life Insurance Solutions - offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft - provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

Verisk invests in a benefits package for all employees that includes the following: Health Insurance, a Retirement Plan, Disability benefits, and a Paid Time Off program. We offer a competitive total rewards package that includes base salary determined based on role, experience, skill set, and location.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

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