As a Business Analyst II, you will manage and engage in all day-to-day operations involving customer data contribution, process improvements, and carrier onboarding for our products. Your daily responsibilities will include quality assurance of data, ad hoc report creation, interacting with customers (including dispute resolution), analyzing data to determine trends and patterns for presentation to management, product testing, and the implementation of enhancements.

You will actively collaborate and foster strong relationships with both colleagues and clients, excelling in a dynamic, high-performance customer service environment. If you enjoy building and enhancing operations and processes, this role is for you. The ideal candidate is dependable, highly organized, detail-oriented, and brings an innovative and critical-thinking mindset to problem-solving. Exceptional communication and time management skills are essential, with a consistent focus on delivering outstanding customer service.

• Create and/or utilize existing internal systems and workflows to effectively complete processes in a timely and efficient manner, while documenting communication with customers and analyzing processes to identify and implement improvements that increase productivity and reduce cycle time.

• Facilitate and support communication, implementation, and setup of new and existing customers via Phone, Email, WebEx, Skype, etc.

• Process and load data; design and implement test plans; facilitate QA through all test phases and iterations.

• Create and maintain documentation to support the effective implementation of repeatable processes and workflows Utilize programming guides and instructions to analyze the quality of data received from customers, data providers, and other sources, recommending actions for data quality improvements.

• Collaborate with cross-functional teams to understand and take ownership of business processes, recommend improvements in data management, error identification, quality control, or process automation, and resolve issues using ticket tracking tools.

• Work closely with Product and Operations Management staff to create, modify, and execute queries to extract, transform, and summarize data from internal databases, and to develop, implement, and maintain regular reports and dashboards with high visibility at the leadership and executive level.

• Present analyses, ideas, progress, and results to management and colleagues, creating clear and easy-to-understand reports.

• Monitor file loading processes, identify file errors, missing files, or late files, and escalate issues to the team or management.• Four-year college degree in Data Science, Data Analytics, Statistics, Finance, Business Administration, or a related discipline.

• 2-3 years' experience in data operations providing technical or analytical support/services, with experience in both B2B and B2C environments a plus.

• Experience within the insurance or financial services industry, with a focus on underwriting, is preferable.

• Knowledge of databases, dashboards, and strong skills in SQL, PowerBI, Flows, Excel, PowerQuery, and familiarity with SnowFlake.

• Proficiency with Microsoft Office, particularly Excel.

• Excellent writing, communication, and presentation skills; ability to distill complex concepts into language that is understandable and compelling to business decision makers.

• Highly organized and able to work efficiently on multiple projects to meet tight deadlines and changing priorities.

• Strong analytical and problem-solving skills.

• Driven, self-motivated, and self-directed; comfortable working in teams and independently to complete projects.

About Us
For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we've been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World's Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.

We're 7, 000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

Underwriting Solutions - provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions - supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions - offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Specialty Business Solutions - provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Catastrophe and Risk Solutions - provides risk modeling solutions to help individuals, businesses, and society become more resilient to catastrophic events.

Marketing Solutions - delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement

Life Insurance Solutions - offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft - provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

Verisk invests in a benefits package for all employees that includes the following: Health Insurance, a Retirement Plan, Disability benefits, and a Paid Time Off program. We offer a competitive total rewards package that includes base salary determined based on role, experience, skill set, and location.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

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