Order Fulfillment Coordinator

This role supports equipment installation and service operations across the United States, Canada, and international markets. This position serves as a key liaison between Supply Chain, Sales, Service, Customer Service, Finance, and external customers to ensure timely order fulfillment, inventory availability, billing accuracy, and issue resolution. The role directly impacts customer satisfaction, operational efficiency, and revenue recognition through effective coordination of inventory, orders, shipments, returns, and invoicing activities.

The Order Fulfillment Coordinator is responsible for coordinating inventory availability and managing service and equipment orders from initiation through completion. The position ensures accurate order processing, shipping coordination, invoicing, returns management, and issue resolution while maintaining accurate records within ERP and order management systems. This role partners closely with internal departments and external stakeholders to support operational excellence and customer satisfaction.

CooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of CooperCompanies, we're driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values - dedicated, innovative, friendly, partners, and do the right thing - our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women's and family care, and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Learn more at www.coopersurgical.com.