JOB DESCRIPTION

This role serves as the Chapter Lead for the Small & Lower Midmarket, leading a team of 3-4 Experience Designers. Reporting to the Head of Experience Research, it supports the Transformation Lead in spearheading the UX transformation, strategy, and execution. Furthermore, this role takes on the responsibilities of both a role model and a player coach, leading experience design activities. It promotes collaboration with multidisciplinary team members, stakeholders, and other Experience Designers, while advocating for a customer-centric approach.

Responsibilities:

• Lead UX transformation and strategy:
  • Collaborate with stakeholders across businesses to define the overall UX vision and roadmap aligned with business goals.
  • Conduct user research (e.g., surveys, interviews, usability testing) to understand user needs, behaviors, and pain points.
  • Develop journey maps to inform design decisions and prioritize user experience improvements.
  • Partner with Domain Leaders and Product Owners to ensure UX is seamlessly integrated throughout the product development lifecycle.
  • Ensure design solutions are consistent with global standards and design system.
  • Analyze the UX data to measure the effectiveness of design implementations and identify areas for improvement.
  • Demonstrate the impact of user-centered design, with regular reports to key stakeholders.

• Standards for craftsmanship:
  • Serves as a role model for "how" work is conducted (i.e., "what good looks like") to ensure professional standards are met across the Chapter.
  • Participates in solving complex problems and provides functional expertise within chapter and squads.
  • Actively comprehends and adheres to Global Experience Design standards, while seeking most effective methods to adopt and implement these standards within the scope of local projects and initiatives.

• Chapter member development:
  • Facilitates feedback and evaluation process for chapter members, supporting overall career development and trajectory.
  • Provides ongoing coaching and career guidance through regular 1: 1s.

• Resource allocation / staffing to core domains and enabling platforms:
  • Supports staffing process that balances developmental needs with business objectives.
  • Identifying and collecting staffing needs to consult with Global Lead to ensure future staffing and hiring.

QUALIFICATIONS

• Proven
  
  ABOUT US
  
  Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
  
  At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.