JOB DESCRIPTION

The Scheduling Client Coordinator is responsible for managing an assigned territory and efficiently scheduling home inspection requests for risk consultants. This role requires a proactive approach to meet scheduling goals and metrics while ensuring a seamless experience for clients. The ideal candidate will possess strong organizational skills, professionalism, and the ability to multitask effectively in a fast-paced environment.

QUALIFICATIONS

Key Responsibilities:

• Manage and oversee scheduling for home inspections within an assigned territory, ensuring that all requests are handled promptly and efficiently.
• Schedule risk consultants to meet established goals and metrics, focusing on aged inspections, new business, course of construction, and other projects.
• Maintain a booking schedule that is at least two weeks in advance to optimize resource allocation and client satisfaction.
• Interact with clients via phone to coordinate inspection scheduling, demonstrating exceptional professionalism and social skills.
• Navigate multiple systems and geographical mapping tools to find availability and ensure a smooth scheduling process.
• Collaborate with other coordinators to provide assistance and back-up, fostering a supportive team environment.
• Collaborate with internal business partners and agents to align on scheduling strategies and address any client-specific needs or concerns.
• Take feedback and guidance from leadership to continuously improve workflows and processes.
• Monitor and report on scheduling metrics and performance, identifying areas for improvement.

Qualifications:

• Proven experience in a scheduling, project management, or client coordination role.
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
• Excellent communication and interpersonal skills, with a focus on client interaction and relationship building.
• Proficiency in using scheduling software and geographical mapping tools.
• Ability to work collaboratively in a team environment and support colleagues as needed.
• Strong problem-solving skills and responsiveness to client needs.

Key Competencies:

• Professionalism and a client-focused mindset.
• Strong multitasking abilities and attention to detail.
• Adaptability and willingness to learn new systems and processes.
• Ability to work under pressure and meet deadlines.

ABOUT US

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.