JOB DESCRIPTION

• Processes a diverse amount of email requests that require various levels of analytical skills from internal business partners.
• Thoroughly and completely research escalated requests including but not limited to renewal inboxes, premium questions, premium modifications, home manual rates, auto manual rates, premium corrections, premium coding in GENIUS, and commission questions from Masterpiece, Cornerstone, Agency Support, the Chubb Customer Center, Chubb Insurance Solutions, Marketing and Underwriting.
• Collaborate with resources across departments to provide problem resolution and demonstrate customer advocacy.
• Utilize the Masterpiece Real Time system and all supporting workflows, reference materials and technology to ensure accuracy and consistency in all requests.
• Handle a limited number of inbound/outbound calls, as business needs require.
• Perform various job functions or projects as assigned by team specialist or supervisor. Inclusive of but not limited to:
  • Recoveries Projects: Support PRS Recovery Team as needed by manually rating home and auto policies as far back as Recovery date.
  • State and Internal Audits: Support Compliance and provide manual rating of home and auto policies to verify and support audits.
  • Running/processing the Portfolio report
• Create a positive customer experience and demonstrate customer and employee advocacy

ABOUT US

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.