JOB DESCRIPTION

The AVP Process Engineering Lead is responsible for development and execution of process initiatives across PRS, leveraging tools from Six Sigma, Lean, and Change Management to identify and implement process improvement use cases. This role combines insurance business knowledge, process examination, data analysis, project/program management to lead improvement initiatives across PRS. You will leverage your process-driven, analytical, communication, coaching, and technical skills to identify, define, plan, and implement transformative projects, process enhancements, automation, and support organizational goals.

Primary Responsibilities:

• Lead the Business Process and Project Management Office team of process engineers, workflow specialists, execution leads, and program managers to support PRS Operations leaders as well as other business units.
• Engineer, lead, and deliver continuous improvement initiatives to stakeholders and business leaders that are compelling, motivate, drive change, create value, and drive buy-in.
• Orchestrate implementation and change management of solutions within the business; Communicate project status, issues, and risks to internal and external teams on a regular basis.
• Deliver executive level presentations, leveraging strong relationships with Sales, Underwriting, Operations, and Claim's functions to collect stakeholder input and ensure the adoption of optimized business processes.
• Conduct discovery, document current state processes, and identify areas of significant opportunity throughout PRS teams (including underwriting, operations, risk consulting, product, etc.).
• Leverage analysis, feedback channels, and process metrics to identify areas of improvement that drive simplified products, create repeatable processes, streamline/simplify systems, improve the customer experience, and reduce issues and pain points.
• Identify opportunities to optimize resource throughput and capacity utilization. Develop strategy and long-term organizational plans with executive leadership.
• Create or utilize project and program management tools (Projects, status updates, RACIs, stakeholder analysis, etc.) to understand scope, monitor progress, identify resources, manage execution, and communicate status of multiple workstreams within various projects.
• Create or utilize business process documentation (mapping, job-aids, etc.) to understand process steps, interdependencies, and applications used to complete transactions.
• Coordinate business owners, IT development teams, and other relevant stakeholders to define scope, requirements, design, develop, test, deploy, and monitor solutions as needed.
• Establish consistent standards and practices within the team and across PRS.
• Delegate and assign project support, documentation creation, and analysis requests within the process engineering team.

QUALIFICATIONS

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  ABOUT US
  
  Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
  
  At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.