JOB DESCRIPTION

Chubb North America (NA) Digital Consumer is at the forefront of transforming the insurance landscape, tasked with crafting innovative digital distribution channels for our extensive range of Chubb insurance products. Reporting to the NA Digital Consumer Head of Partner Success and Implementation, you will lead the charge in driving the digital rollout of Personal Risk Services (PRS) products, managing partner integrations, and implementing transformative enhancements.

You will own the entire product management lifecycle-from developing feature roadmaps to designing solutions during the business development phase and orchestrating every detail of partner onboarding. Your ability to communicate effectively and coordinate with both the PRS and Digital teams will ensure smooth and successful delivery. By harnessing your extensive knowledge of insurance systems and processes, you will drive the build-out of a robust, deployable digital platform that meets target customer experiences while aligning with our ambitious business objectives. Your astute understanding of business requirements, coupled with your proficiency in agile methodologies, will empower you to collaborate with and influence key disciplines across our organization, including claims, finance, and operations.

This is an incredible opportunity to make a significant impact on the future trajectory of our business. Join us in shaping the digital future of Chubb!

In this role, you will:

• Serve as the primary contact for all partner implementations, beginning with Solution Design and continuing throughout implementation
• Scope and define digital solutions to create an end-to-end digital operational structure
• Own the PRS Digital Consumer program for the business and define the integration roadmap, outlining features/functionality and prioritizing efforts based on business needs, opportunities, technology/resource costs, and more
• Collaborate with internal operational and technology teams to define requirements and prioritize features/functionality related to sales, service, billing, and claims linked to the service and claims roadmaps
• Document processes, features, and decisions while engaging with cross-functional leadership teams to facilitate governance approvals and budget discussions
• Develop, launch, and optimize digital assets through Agile teams, building a flexible and robust digital technology platform that drives business growth and provides high-quality, modern customer experiences across all digital touchpoints
• Translate business roadmaps into actionable plans in sprints, providing prioritization for Agile teams to work through the backlog and offering project management support
• Advance digital product projects by addressing questions, defining requirements, and reporting on status to Chubb Digital leaders in this highly visible emerging business

QUALIFICATIONS

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  ABOUT US
  
  Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
  
  At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.