WHAT AWAITS YOU.

• Develop a comprehensive digitalization strategy to enhance customer journeys, optimize dealer processes, and ensure seamless execution across dealer, customer, and internal systems.
• Define the end-to-end Customer Support technology landscape, including systems, interactions, and functionalities aligned with local and global strategies.
• Establish a project management framework for technology and digitalization projects within Customer Support.
• Lead and prioritize digitalization initiatives focused on innovation, efficiency, and business development for dealer workshops and NSC-level Customer Support processes.
• Oversee software development efforts for dealer systems across 400+ locations, ensuring alignment with BMW AG and NSC functions.
• Manage budgets and project performance, reporting to upper management and steering committees.
• Coordinate rollouts, feature requests, and timelines with BMW AG, third-party suppliers, and internal teams to ensure aligned delivery across US dealerships.

WHAT YOU SHOULD BRING.

• Bachelor's degree in Computer Science, Engineering, Business or equivalent work experience
• 5-7 years' Experience in wholesale/retail in an OEM- preferably in an Aftersales or Information Technology area with specific areas including service processes, good knowledge of retail processes (esp. Aftersales and Service)
• 3 - 5 years' experience leading teams and managing external vendors

WHAT YOU CAN LOOK FORWARD TO.

Medical, Dental, and Vision insurance

401(k) with Company match and Retirement Income Account

Employee vehicle program

Bonus eligibility

Paid Parental Leave

Generous PTO and Company paid holidays

Voluntary Benefits to fit your needs

Relocation is available for this position.

This is a hybrid role that requires regular attendance in the office.

The expected salary range for this position is $62, 500.00 - $125, 000.00

The selected candidate's education, skills, experience, and location will be used to determine the final salary offer. All pay ranges are based on a full-time work schedule. This statement is in accordance with state and local pay disclosure requirements.

Even more so than the generous compensation and benefits, the culture and values of BMW of North America makes it the ultimate working environment. These values are Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.

BMW in the United States is an equal opportunity employer. It is the policy of BMW Group in the United States to provide equal employment opportunity (EEO) to all qualified persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.