Guest Service Associate

Posted: Saturday, 04 April 2026
Valid Thru: Monday, 04 May 2026
Index Requested on: 04/04/2026 09:23:02
Indexed on: 04/04/2026 09:23:02

Location: Portsmouth, NH, 03801, US

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

The Hotel Portsmouth is hiring!

Description:

This position maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution.

Compensation: $18-$20 per hour (based on experience)
  • Welcome and check-in guests in a friendly and efficient manner, demonstrate excellent customer service and phone etiquette
  • Accountable for assigned cash drawer(s) and cash balances (make correct change)
  • Answer and transfer calls in timely (preferably 3 rings) and courteous fashion
  • Manage all aspects of the reservations process (process room reservations, secure deposit and send confirmation); use suggestive selling techniques, stay abreast of local rates, in-house strategy, group and special rate plans and packages, available inventory, etc.
  • Monitor reservations email account; reply to e-mail correspondence in a timely, courteous, and professional manner; process e-mail requests/reservations accordingly
  • Understand how to check room availability and housekeeping/maintenance status, ensure against overbooking, and that guests are provided an inspected room
  • Maintain full knowledge of all room types, features, locations, rates
  • Verify accuracy of information in property management system by entering data correctly and checking daily arrivals
  • Effectively handle all guest inquiries, requests and complaints; confirm guest needs have been met; timely alert manager on duty to any unresolved complaints
  • Communicate effectively with all departments

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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