Key Responsibilities

• Collecting delinquent accounts timely and within compliance standards.
• Resolve Synapsys events and return payment notifications.
• Maintain FDCPA requirements by processing certified and USPS outgoing mail.
• Process Letter of Guarantee Requests and GAP claims.
• Communicate with members to understand their financial situations and negotiate
• Provides exceptional member service and maintain positive relationships with members.
• Ensure compliance with company policies, state, and federal regulations.

Core Skill Competencies

• Communication: Clear and effective communication skills, both written and verbal.
• Attention to Detail: High level of accuracy in maintaining records and documenting interactions.
• Time Management: Efficiently manage multiple accounts and prioritize tasks to meet deadlines.
• Member Service: Demonstrated commitment to providing excellent member service and support.
• Time Management: Ability to prioritize tasks and manage time effectively to meet deadlines.
• Regulatory Knowledge: Understanding of relevant laws and regulations related to loan collections and financial services.

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer.
• Occasional lifting of office supplies and materials weighing up to 20 pounds.
• Ability to work in a fast-paced environment and handle high-stress situations.
• Regular use of telephone and email for communication.

Qualifications

• High School diploma with at least three years of collection experience in mortgage, mobile home, consumer loans and/or credit card collections.
• Knowledge of a year of Fair Debt Collection regulations and Bankruptcy practices.

Equal Opportunity Employer
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