For our newly opening shoes extension-store, next to the main Hermès Amsterdam PC store, we are looking for an experienced Floor Manager.
In this role, you will take on the challenge of running the day-to-day operations and driving the long-term business of this new Hermès entity in Amsterdam.
You will work closely with the Amsterdam PC Store & Area Manager to ensure sales targets and client service standards are achieved and delivered through a highly motivated and knowledgeable team of Sales Associates. As part of the wider Amsterdam management team, you ensure fluid communication and synergies across all Amsterdam stores. You will contribute to and transmit the vision and image of Hermès Amsterdam to teams and clients.
This position is a great opportunity for a highly driven and enthusiastic people manager with strong business acumen and service mindset.

Your missions

Drive commercial performance

• Drive and achieve store's sales objectives
• Monitor business performance indicators and develop action plans to meet targets and enhance the growth of the shoe department
• Identify and develop client development opportunities
• Support store manager in preparing the buying sessions

Customer experience

• Be an ambassador of Hermès: demonstrate exemplarity and excellence in all client interactions
• Coach team to provide a consistent level of personalised service to all clients
• Foster client culture within the team, increasing loyalty of existing clients and sharing best practice on clientelling activities
• Handle client complaints and be a strong support to the team in case of conflicts
• Plan morning briefings, ensuring involvement of all team members

People management and development

• Plan daily activities, setting objectives and assigning tasks to the team
• Assist team in the selling ceremony and front-of-house operations
• Train and motivate team to achieve best performance within Hermès standards and everyone's development needs
• Define personal development objectives, set expectations and targets
• Provide ongoing feedback and coaching
• Together with Store & Area manager and Learning Manager, identify and implement training needs

Operations and Visual Merchandising

• Collaborate with operations team and store management to improve end to end processes in store
• Facilitate continuous collaboration with visual merchandising, using VM as a business driver

Profile

• At least 10 years of high-end retail experience
• 3-5 years of managerial experience in a complex retail environment is a must
• Ability to lead and drive business performance and customer service through engaging people management skills
• Resilience and good organizational skills
• Professionalism, enthusiasm, curiosity and humility
• Problem solving capabilities
• Exemplarity with regards to procedures, attitude, presentation, etc.
• Proficiency with IT tools
• Fluency in Dutch and English
• Availability to start no later than November 1st

"Créateur, artisan et marchand d'objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde. Animé par un esprit d'entreprendre continu et une exigence constante, Hermès cultive la liberté et l'autonomie de chacun grâce à un management responsable. L'entreprise perpétue la transmission de savoir-faire d'exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d'exception. Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde."