Medical Assistant Manager (Temporary)

Make a difference every day at Amoskeag Health, where we believe strong healthcare begins with strong human connections! ~ TEMPORARY POSITION~ Who You Are: Amoskeag Health is seeking a temporary Medical Assistant Manager intended to provide leave coverage for a minimum of 3 months (subject to change). You are responsible for overseeing the Medical Assistant (MA) team across the organization and ensuring the effective implementation of clinical workflows and operational processes. You may serve as a Site Manager as needed and will facilitate and coordinate the delivery of safe, high-quality clinical care, treatment, and services in collaboration with Senior Management, other clinical managers, and support staff. You are also responsible for designing, developing, delivering, and evaluating educational programs for clinical teams throughout Amoskeag Health. What You'll Do: Oversight of Medical Assistant staff to include hiring, coaching, mentoring, discipline, and evaluation. Responsible for the oversight of coordination, scheduling and coverage of Medical Assistants ensuring adequate coverage for operating hours. Ensures sufficient staffing resources are hired, trained and competency assessed including per diem staff.Programs include the orientation of new employees, in-service education relevant to the setting, and continuing education offerings which are expected to maintain and/improve competency and work performance. Education should include customer service and teamwork, and other soft skills as may be deemed necessary by the leadership team.Acts a clinical resource to the Staff Educator is a clinical expert with abilities to foster the clinical development of the staff that she/he guides. This individual will be responsible for assessing the educational needs of the staff on an on-going basis and to serve as a resource/coach for the clinical leadership team. Ensure that staff have knowledge and materials necessary to provide patient care. Works in tandem with managers to coordinate education and research resources to fill in those gaps.Responsible for the implementation and oversight of the Medical Assistant Clinical Ladder program.Management of departmental budgets including monitoring of overtime and timely completion of timesheets.Collaborate with the Staff Educator and Nurse and Care Coordination Manager on the Amoskeag Health Crisis Prevention/Intervention program. Collaborate with Staff Educator and Nurse and Care Coordination Manager to ensure Amoskeag Health BLS program is compliant.Active member with meaningful participation for the Quality Improvement Committee, Operations Committee, Safety Committee, Infection Prevention and Control, Management Team Meeting, PCMH and other committee workgroups/sub-committees including Corporate Compliance Committee activities.Shared oversight of the Immunization Program in partnership with the Nurse and Care Coordination Manager.Works closely with the Staff Educator to ensure clinical staff competency requirements are met.Oversight of Clinical operations (medical supplies, equipment etc.) in partnership with the Nurse and Care Coordination Manager. SECONDARY FUNCTIONS: This individual will be cross trained to assist the MA staff within the facility in the event of a staff shortage. Although this would be limited to urgent situations or significant shortages, it is the expectation that this individual would be trained in the functions of the various MA roles for emergency coverage. Must be certified or willing to be certified in CPR as a Trainer for staff and FIT testing, and to assure all employees are up to date on their CPR certifications and annual FIT testing. This will require coordination with the Human Resources and Education departments.