Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5, 000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Remploy Ltd. a subsidiary of Maximus UK, delivers the Access to Work Mental Health Support Service (MHSS) on behalf of the Department of Work and Pensions (DWP). MHSS is designed to provide non-clinical mental health support, assisting customers in becoming better equipped at managing mental health concerns, and sustaining in employment. We do this by providing practical workplace coping strategies and employer engagement.

The role of Vocational Rehabilitation Adviser (VRA) is to support customers on the on the Access to Work Mental Health Support Service contract (MHSS) within the Remploy Vocational Rehabilitation team.

MHSS customers are provided with a 9 month support period. As a Vocational Rehabilitation Adviser (VRA) you will provide the final 3 months of customer support.

You will follow efficient internal processes and use effective resources to provide "light-touch" remote based support, to ensure customers sustain in employment as they progress through the final 3 months of their support journey. This will support the contract in commercial aspects for the business, and compliance with Service Level Agreements for the contract commissioner (Department of Work and Pensions/Access to Work).

• Responsible for managing a caseload of customers who are in the final 3 months of their support journey.
• Responsible for supporting customers sustaining employment as they progress through the final 3 months of support.
• Provide "light touch" remote support to customers. Provide practical support and advice to promote good mental health, which in turn will help the customer sustain in employment.
• Provide excellent customer service to customers, to successfully keep them engaged with the service during the final stages of support.
• Complete exit meetings with customers and prepare written exit reports.
• Report writing standards are expected to be professional and meet contract quality standards.
• To maintain up to date and professional case notes and records within the case management system.
• Effectively follow internal processes, designed to support contract compliance relating to contract performance and commercial revenue.
• Autonomy to plan and prepare your workload to ensure key contract Service Level Agreements and deadlines are achieved. The ability to time manage and prioritise workload to meet deadlines and targets is of upmost importance.
• On occasions, be prepared to handle complex customer calls, which may relate to a customer's mental wellbeing or employment situation.
• Build effective working relationships with the Vocational Rehabilitation Consultants.
• To support ad-hoc tasks where required, which may also relate to contract performance and compliance.

Qualifications & Experience

• Experience supporting individuals with mental health concerns.
• Experience supporting individuals sustaining employment.
• Experience of case management.
• Experience of working autonomously, to comply with contract SLA's, deadlines and targets.
• Experience of proactive customer service (face to face or telephone based).
• Experience of working to and complying with processes and procedures to meet business/contract needs.

Individual Competencies

• IT Literacy
• Report writing skills
• Strong Administration Skills
• Organisation/Time Management/Diary Planning
• Attention to Detail
• Ability to work to Service Level Agreements
• Ability to multi-task
• Trustworthy
• Ability to work autonomously without supervision
• Ability to manage a fluctuating workload
• Interpersonal skills to build working relationships

Key Business Priorities

Internal

• Vocational Rehabilitation Consultant Team Leader
• Vocational Rehabilitation Consultants (VRC)

External

• Government Bodies - Access to Work/DWP

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.