Essential Duties and Responsibilities:

- Coordinate internal and external communication and change processes, act as the primary point of contact.

- Work with functional area directors/managers and subject matter experts to define specific change requirements.

- Understand business problems and opportunities in the context of the requirements.

- Increase effectiveness of project documentation such as reports and client communication.

- Obtain status updates and resolve questions from operational areas.

- Draft clear and comprehensive business process documentation to support operational activities.

- Analyze and provide recommendations for internal process improvements.

- Perform other duties as assigned by management.

- Develop solutions to a variety of complex problems.

- Develop, execute and optimize SQL queries to support data extraction, validation and operational reporting needs
- Compile and prepare datasets used for audit documentation and compliance reviews

- Perform recurring and ad-hoc data analysis to identify trends, anomalies and opportunities for process improvement

- Conduct user acceptance testing (UAT) for system enhancements, configuration updates and new feature deployments

- Gather and document acceptance criteria for change notices, working in partnership with business and technical teams

- Support code migration activities by validating data impacts and coordinating with development teams

- Manage the upload and download of outbound dialer files ensuring accuracy, version control and timely completion

- Monitor file processing workflows and troubleshoot errors or exceptions as needed

- Generate scheduled and recurring operational reports for internal stakeholders

- Validate report accuracy and ensure alignment with business requirements

Minimum Requirements

- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

- Advanced degree or professional designation preferred.

Program Specific Requirements:

- Ability to write and execute SQL queries and scripts

- Ability to conduct user acceptance testing for all development efforts across programs

- Provide audit support, including querying the database for customer records and attachments

- Place auto dialer files each business day for processing

- Gather acceptance criteria for all deliverable expectation documents upon release to production

- Provide release support including post-production validation

Program Specific Preferences:

- At least 2 years of experience with CA Lifeline

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews, -please contact People Operations at applicantaccom@maximus.com.

Minimum Salary

$

68, 900.00

Maximum Salary

$

110, 000.00