Essential Duties and Responsibilities:

- Oversee the Change Management process focused on Business Analytics and support the Operations group as it relates to our shared services programs.

- Manage a team of analysts and serve as the main point of contact for internal business customers.

- Assist in implementing technology projects while ensuring that initiatives are met in a timely manner.

- Improve, develop, maintain, and adhere to life cycle work patterns, standards, and procedures for systems development.

- Support critical business strategies by monitoring the overall development, implementation, and maintenance of the customer's business application systems.

- Create and maintain list of service requests, communicate status to internal and external stakeholders, supply input to Project Change Control Board, and respond to their requests for information.

- Work directly with application development manager to ensure the development resources required are available to meet customer driven project timelines.

- Ensure appropriate testing materials are created to ensure a successful software implementation deployment.

- Assist in providing system documentation to include functional specifications, testing documents, user manuals, and training materials.

- Participate in external and internal project meetings to represent Maximus in addressing the needs of the client and other project stakeholders.

- Collaborate with other managers to ensure effective coordination of activities.

- Establish and maintain effective relationships with clients and other external entities.

Key Responsibilities

- Lead and oversee the project CMS certification lifecycle, including initial certification, audits, surveys, ongoing compliance, and recertification processes document management functions.

- Serve as the primary point of contact for certification operations, collaborating with state staff, internal business partners, technology teams, and external stakeholders.

- Develop and maintain lifecycle work patterns, standards, procedures, and documentation for certification systems and business processes

- Guide and support analysts and cross-functional resources by setting priorities, providing direction, and ensuring alignment with program objectives.

- Apply business process improvement and re-engineering methodologies to certification workflows to improve efficiency, accuracy, and compliance.

- Support the implementation of technology and system enhancements related to certification processes, ensuring milestones and deliverables are achieved on schedule.

- Create, track, and manage certification service requests, issues, and change requests, communicating status and impacts to stakeholders as needed.
- Collaborate closely with application development and operations teams to ensure appropriate resources are available to meet certification and regulatory-driven timelines.

- Develop and maintain certification-related documentation, including functional specifications, procedures, testing documents, user guides, and training materials.

- Participate in internal and external meetings to represent the organization in addressing certification requirements, risks, and stakeholder needs.

- Establish and maintain strong working relationships with clients, regulators, vendors, and internal partners to support certification outcomes.

- Collaborate with managers and functional leads to ensure alignment, effective coordination, and continuous improvement across programs and shared services.

Minimum Requirements

- Bachelor's Degree in related field.
- 7-10 years of relevant professional experience required.

- Equivalent combination of education and experience considered in lieu of degree.



Program Specific Requirements

- Bachelor's degree in a related field (or equivalent experience).

- 5-8 years of experience in certification operations, systems implementation, and process improvement.

- Demonstrated experience leading or coordinating cross-functional initiatives or workstreams.

- Experience supporting technology solutions, including requirements, testing, and implementation.

- Strong analytical, documentation, and stakeholder communication skills.

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Program Specific Preferences

- Experience in regulated, shared services, or certification-driven environments preferred.



EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews, -please contact People Operations at applicantaccom@maximus.com.

Minimum Salary

$

100, 000.00

Maximum Salary

$

135, 000.00