Training Support Specialist

Posted: Sunday, 09 March 2025
Valid Thru: Tuesday, 08 April 2025
Index Requested on: 03/09/2025 07:10:49
Indexed on: 03/09/2025 07:10:49

Location: Omaha, NE, 68101, US

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

Chubb is hiring!

Description:

JOB DESCRIPTION

Essential Job Duties and Responsibilities:
  • Learn new software programs and train division personnel.
  • Develop training aids and quick reference guides for users.
  • Install personal computer and printer for new employees.
  • Provide training to new employees on the computer system and hardware packages.
  • Schedule and coordinate Skillware or other offsite training for new employees.
  • Provide ongoing training support to division personnel.
  • Update division personnel concerning changes in computer procedures.
  • Serve as division office microcomputer system administrator by maintaining division distribution lists, passwords and library of standard documents.
  • Install computer hardware and software upgrades.
  • Assist field staff personnel with agent training on software packages, such as Open Crisp, by preparing training materials and/or making training presentations.
  • Accompany field personnel to install computer hardware/software in agent's office.
  • Provide assistance with telephone calls from field staff and agents to resolve problems using computer software and hardware.
  • Division liaison with Information Technology department to identify and resolve division problems with computer communication network, hardware or software.
  • Perform other job-related duties as necessary.


Knowledge, Skills, and Abilities:
  • Knowledge of or the ability to learn personal computers and software packages.
  • Ability to learn Company specific software and new software products.
  • Knowledge of or the ability to learn Rain and Hail's products, services and systems in order to assist users.
  • Knowledge of or the ability to learn the terminology used by the insurance industry and the company.
  • Ability to effectively communicate and maintain positive business relationships with company personnel, outside resources, and customers.
  • Knowledge of organizational methods and ability to manage multiple tasks simultaneously.
  • Ability to learn and develop skills with the use of Department equipment, including computers, software, calculators, telephone system, etc.
  • Ability to remain calm and professional during peak periods of activity.
  • Ability to work from oral or written communication.
  • Ability to travel away from home on a limited basis.
  • Ability to maintain confidentiality related to all duties and responsibilities, including marketing information, product knowledge, pricing, processes and systems.
  • Ability to assist in other work-related areas as required.


QUALIFICATIONS

High

ABOUT US

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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