What you'll do:

• Take the lead in managing the internal service department, ensuring smooth operations and a high-performing team
• Develop and implement strategies to provide outstanding customer service, addressing concerns, resolving issues, and driving satisfaction
• Ensure all units are PDI’d and meet company standards
• Monitor and maintain high quality scores across all internal service operations
• Oversee the initiation and processing of customer service requests, coordinating work orders with the service team and dispatch
• Maintain in-depth knowledge of RV products, systems (e.g., electrical, plumbing, HVAC), and the camping lifestyle to support customers and guide your team effectively
• Identify opportunities for upselling products and services to increase transaction values while meeting customer needs
• Track and analyze team and individual performance metrics, providing regular feedback and coaching
• Enhance departmental procedures and policies to drive efficiency and service quality
• Keep customers informed of service progress, provide price estimates for installations, and ensure the timely resolution of escalated concerns

What we're looking for:

• A minimum of 3-5 years in customer service or service management, preferably in the RV or automotive industry
• Previous leadership experience is strongly preferred
• Exceptional interpersonal and communication skills (both verbal and written)
• Strong organizational and time management abilities with a keen eye for detail
• Demonstrated problem-solving and conflict-resolution skills
• Proficiency with computer systems, internet searches, and CRM tools
• A positive, professional attitude and appearance
• Ability to lift up to 25 lbs independently and move up to 50 lbs with assistive devices. Periods of standing, stooping, crawling, and bending as needed
• Ability to pass a background check and drug test
• Bachelor’s degree in business, management, or a related field is a plus
• Demonstrate behaviors consistent with the Company’s Vision, Mission, and Value in all interactions with customers and co-workers

Who we are:

Bish’s RV is one of the largest family-owned RV dealers in the country. We are dedicated to providing quality products and services that exceed the expectations of our customers, and to creating an atmosphere where our customers can enjoy a positive experience as friends of our family business.

Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization are outstanding and our dedication to each employee’s success is unparalleled.

We are looking for top performers who set high expectations for themselves and are willing to put in the time and effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being "Different with a Purpose." Our culture is built upon the foundation of these three core values: Being Genuine, Having Fun, and Driven by Results.

Perks:

• Comprehensive benefits package including medical, vision, dental, and other supplemental coverages
• 401K with 5% match
• Employee discounts
• Company-paid life insurance
• Gym membership reimbursement
• Opportunities for advancement
• Annual Incentive Trip for Top Performers
• RV Borrowing Program
• Incredible Team Culture

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Bish’s RV honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable from previous military occupations.