Powering the world's payments ecosystem

ACI powers the payments ecosystem - globally, and you power ACI. You'll innovate, collaborate, and grow - in an energetic technology culture with decades of proven success. ACIers - in all roles and levels - are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.

As a Technical Program Manager in Omaha, NE or Norcross, GA, you will join a diverse, passionate team, dedicated to powering the world's payments ecosystem!

The Technical Program Manager is an individual contributor responsible for implementing portfolio management processes, configuring work management systems, and delivering data analytics that enable portfolio visibility and decision-making. Reporting to a Process or Software Director, this role translates strategic portfolio objectives into operational reality through hands-on process design, workflow engineering, and metrics development.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Portfolio Process Implementation

• Design and implement standardized intake workflows, prioritization frameworks, and governance processes
• Create comprehensive documentation including RACI matrices, SOPs, workflow diagrams, and training materials
• Establish quarterly planning mechanics including PI Planning ceremonies, capacity sessions, and retrospectives
• Drive process adoption through change management, training delivery, and creation of self-service knowledge bases
• Conduct process audits, implement corrective actions, and maintain process versioning
• Partner with Agile coaches to integrate portfolio processes with team-level ceremonies

Workflow Tool Engineering

• Configure organizational structures, boards, queries, dashboards, and work item hierarchies
• Implement automation rules, pipeline integrations, and custom process templates
• Create stakeholder-specific dashboards and queries using native widgets and Power BI integration

User Support & Training:

• Provide Tier 2/3 technical support for complex tool platform issues(Azure Devops, Jira, PowerBI, etc)
• Develop and deliver training programs from basic orientation to advanced configuration
• Create comprehensive documentation including guides, FAQs, and video tutorials
• Establish office hours and mentor Portfolio Analysts on platform capabilities

Data Analytics & Business Intelligence

• Architect dashboard suites for executives, program managers, and delivery teams
• Implement portfolio health dashboards tracking initiatives, milestones, risks, and budget
• Deploy DORA metrics (deployment frequency, lead time, MTTR, change failure rate)
• Establish flow metrics (cycle time, throughput, WIP, flow efficiency)
• Generate budget tracking reports with variance analysis and burn-rate projections
• Create executive presentations distilling complex data into clear narratives
• Implement data validation rules, quality scoring, and data dictionaries
• Develop predictive models for project completion forecasting

Portfolio Coordination

• Coordinate logistics for quarterly planning events
• Document governance meetings and track action items
• Maintain master schedules and identify scheduling conflicts
• Support vendor management and change management communications
• Lead PI Planning, sprint ceremonies, and continuous improvement initiatives for the Biller Portfolio
• Guide software initiatives from concept to launch ensuring alignment with strategic objectives and business outcomes
• Oversee SDLC execution from requirements through development, testing, release, and post-launch optimization

QUALIFICATIONS

Education

• Bachelor's degree in Business, Computer Science, Information Technology, Engineering, or related field
• Equivalent experience (5+ years) may substitute for degree

Experience

• 2-5 years in program management, portfolio operations, or PMO functions
• Hands-on experience administering Azure DevOps, Jira, or Smartsheet
• Experience configuring workflows, dashboards, and reports in work management systems
• Experience with Power BI, Tableau, or similar BI tools
• Experience supporting agile teams (Scrum, Kanban, SAFe)
• Experience implementing or improving portfolio management processes

Technical Skills

Workflow Tool Administration:

• Strong proficiency in Azure DevOps (boards, queries, dashboards, process templates)
• Strong proficiency in Jira (workflow designer, schemes, JQL, automation, Portfolio)
• Working knowledge of Smartsheet and API/webhook concepts

Data & Analytics:

• Advanced Excel (pivot tables, VLOOKUP, Power Query, macros)
• Proficiency with Power BI (data modeling, DAX, visualization)
• Strong SQL skills for querying databases
• Understanding of data quality and validation principles
• Use of AI for analytics, analysis and content preparation

Methodologies:

• Portfolio management (balancing, prioritization, capacity management, governance)
• Agile methodologies (Scrum, Kanban, SAFe)
• ITIL/ITSM frameworks
• PMI/PMBOK principles
• DevOps practices

Metrics:

• Flow metrics (cycle time, lead time, throughput, WIP)
• DORA metrics and engineering productivity measurement
• Capacity planning and resource loading
• Financial metrics (NPV, ROI, burn rate, variance analysis)

Professional Skills

• Strong analytical and problem-solving abilities
• Excellent written and verbal communication
• Ability to adapt communication style to different audiences
• Facilitation skills for working sessions
• Attention to detail in configuration and documentation
• Customer-service orientation
• Works independently with minimal supervision

PREFERRED QUALIFICATIONS

• Advanced degree (MBA, MS in related field)
• 3-5+ years of portfolio management operations experience
• PMP, CAPM, or agile certifications (CSM, SAFe, PMI-ACP)
• Atlassian or Microsoft platform certifications
• Power BI or data analytics certifications
• ITIL Foundation or Lean Six Sigma certifications
• Experience in payments, financial services, or regulated industries
• Programming/scripting knowledge (Python, PowerShell, Groovy)
• Intermediate SQL skills
• Experience implementing DORA or flow metrics programs
• Experience with enterprise portfolio management tools (Planview, ServiceNow PPM)

COMPETENCIES

Technical

• Process design and implementation
• Systems configuration and administration
• Data analysis and visualization
• Portfolio and agile methodologies

Professional

• Communication excellence
• Stakeholder collaboration
• Problem-solving and critical thinking
• Continuous improvement mindset
• Accountability and ownership
• Adaptability and resilience

WORK ENVIRONMENT

• Hybrid work model (2-3 days in-office per week)
• Candidates based in Omaha, NE or Norcross, GA strongly preferred
• Standard office environment with ergonomic workstation
• 80% computer work, 15% meetings, 5% learning/development
• Minimal travel (5-10% annually)
• Prolonged computer use with repetitive keyboard mouse work

Applicants must be currently authorized to work in the United States on a full-time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future.

I n return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package-all within an innovative and collaborative work environment.

Are you ready to help us transform the payments ecosystem? To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com Job ID (Requisition #18635)

ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.

Important Notice About Recruitment Scams
Job seekers should be aware of ongoing recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities. These scams often involve requests for personal information, payments, or interviews through unofficial channels. Please be cautious and verify any communications claiming to be from our company ( www.aciworldwide.com / @aciworldwide.com). The ACI Worldwide recruitment team will always follow official channels and will never request payment.

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#HybridACI Worldwide is a global leader in mission-critical, real-time payments software . Our proven, secure and scalable software solutions enable leading corporations, fintechs and financial disruptors to process and manage digital payments, power omni-commerce payments, present and process bill payments, and manage fraud and risk . We combine our global footprint with a local presence to drive the real-time digital transformation of payments and commerce.