To be a successful team member at Viwinco requires the incumbent to steward and exemplify our three foundational tenets focusing on Employee Well-Being, Customer Focus, and Daily Improvement so our organization can meet its mission to Be the BEST.

Responsibilities:

• Participate and oversee service calls at different homeowner locations to repair and/or replace Viwinco windows.
• Ensure the customer is completely satisfied with their Viwinco windows and patio doors.
• Ensure replacement parts are the correct size before performing a service.
• Review the operation and maintenance of the repaired window and answer any questions the customer may have.
• Ensure all windows are in proper working condition before leaving the facility.
• Responsible for the safe handling of the service vans and promptly reporting any mechanical problems that arise.
• Maintains an appropriate stock level of parts in the service van.
• Resolve service calls accurately and efficiently.
• Responsible for daily maintenance of service van (ie: oil changes, inspections, brakes & tires)
• Partner with other Service Technician, Service Manager and other members of the Customer Service Team to ensure complete customer satisfaction.
• Complete, accurate, and timely submission of all paperwork.
• Require occasional overnight stays (25%)
• Must maintain a professional and courteous attitude.
• Performs all other responsibilities as assigned by management.

Requirements:

• At least 3 years' experience in a finish carpentry industry
• Proficient in basic repair/service of patio doors and windows
• Valid Driver’s License
• Excellent verbal and written communication skills
• Highly organized and ability to take feedback
• Ability to comprehend complex issues
• Highly organized and the ability to reflect empathy to customers while completing a service job
• Strong understanding of customer service and first call resolution

What we have to offer include:

• A family owned business with a friendly and supportive management team with a focus on its employees!
• Discretionary bonuses for attendance, performance, and employee referrals
• Low-deductible insurance programs for you and your family
• A generous company-sponsored 401(k) matching program.
• Five days of sick time and up to 4-weeks of vacation time, prorated at the time of start
• 13 paid holidays
• Four weeks of Paid Parental Leave for the birth of a child, adoption, or introduction of a foster child into a home
• Education and professional development reimbursement programs