Join the TileBar Team!

TileBar is thrilled to open our new Raleigh Showroom, and we're seeking an enthusiastic and service-driven Showroom Concierge to join our team.

As a vital partner to our Design Consultants, the Concierge ensures a seamless and exceptional client experience from start to finish. This role combines customer service, sales support, and product knowledge to create memorable interactions in the showroom. You'll be part of a close-knit two-person team dedicated to delivering excellence at every touchpoint.

We offer a competitive compensation package with a strong base salary and opportunities for growth within a rapidly expanding brand.
What You'll Do

• Customer Experience
  
  • Create a warm, welcoming, and professional first impression—whether in person, over the phone, or via email.
  • Offer refreshments, seating, and amenities to enhance the showroom experience.
  • Respond promptly to client inquiries with a solution-oriented approach.
• Sales & Order Support
  
  • Assist Design Consultants with sample requests, quoting, order placement, tracking, and returns.
  • Maintain accurate records of client interactions within the CRM system.
• Product & Project Knowledge
  
  • Develop a solid understanding of TileBar's products and services to provide expert support and accurate information.
• Team Collaboration
  
  • Partner with showroom staff and internal teams to uphold brand standards and exceed client expectations.
  • Support efficient order processing, timely deliveries, and overall showroom operations.
• Brand Representation
  
  • Serve as a positive, professional ambassador for TileBar's values, culture, and commitment to exceptional service.

What We're Looking For

• Experience
  
  • 2-3 years of relevant sales support or customer service experience.
  • Experience in tile, stone, textiles, furniture, building materials, or related industries preferred.
  • Familiarity with commercial contractors, logistics, and supply chain operations is a plus.
• Skills & Competencies
  
  • Proficiency in CRM systems (required).
  • Strong time management and multitasking skills.
  • Excellent interpersonal, de-escalation, and problem-solving abilities.
  • Collaborative and team-oriented with a service-first mindset.
• Additional Requirements
  
  • Flexibility to work retail hours, including evenings, weekends, and special events.
  • Ability to lift up to 25 lbs. for samples and showroom maintenance.
  • Occasional travel for market events, training, or showroom openings.

Why Join TileBar?

At TileBar, we're redefining how clients experience tile and design. As part of our Raleigh showroom team, you'll:
✔ Play a key role in shaping exceptional client experiences.
✔ Collaborate with design consultants and cross-functional teams.
✔ Grow your career with a company committed to innovation and service.

Location: Raleigh, NC
Schedule: Full-time, retail hours (including evenings and weekends)
Compensation: Competitive base salary