OPERATIONS SUPERVISOR – Charlotte, NC Full-Time

Salary based on qualifications and experience

This position works 100% in office; is not eligible for relocation. Must be eligible to work in the United States without visa sponsorship.

Full-time Benefits and bonus eligible!

BENEFITS

Smarte Carte Inc. offers a competitive compensation package and outstanding benefits including Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-term Disability, Matching 401k, Paid Time Off, Paid Holidays, Wellness Program, Company Outings and more!

COMPANY BACKGROUND

Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.

Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and United Kingdom.

Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.

BASIC JOB FUNCTION:

The Operations Supervisor is a hands-on, working role responsible for supporting daily operations and supervising production and warehouse activities. This position ensures operational tasks are completed accurately and on schedule, addresses day-to-day issues as they arise, and supports efficiency across labor, materials, and equipment while maintaining consistent operational standards. This position will report to the Director of Mobility Services.

KEY RESPONSIBILITIES

• Support and participate in daily production, warehouse, and logistics operations
• Provide day-to-day supervision of production and warehouse staff
• Coordinate inbound and outbound shipments and support receiving and shipping activities
• Monitor workflows, schedules, inventory, and material movement to maintain efficiency
• Address routine operational, logistics, and personnel issues as they arise
• Support adherence to safety, quality, and operational standards
• Assist with process improvements, documentation, and basic operational reporting
• Support cycle counts, physical inventory audits, and material accuracy
• Enter, review, and update customer orders to ensure accuracy and timely processing
• Other duties as assigned
  

EXPERIENCE

• Minimum of 3 years of experience in operational function such as manufacturing, logistics, distribution, process improvement, etc.
• Minimum of 2 years of direct management experience and the ability to manage across a wide range of capabilities and personalities

• Experience with ERP systems; NetSuite experience a plus

• Hands-on experience with order entry, data accuracy, and maintaining operational records
• Experience coordinating basic logistics activities, including shipping and receiving support

KNOWLEDGE, SKILLS AND ABILITIES

• Working knowledge of production, warehouse, and logistics operations
• Ability to support day-to-day operational activities and follow established workflows
• Understanding of order processing, inventory tracking, and material movement
• Ability to perform accurate data entry and maintain reliable operational records
• Familiarity with ERP systems; NetSuite experience a plus
• Ability to supervise daily work activities and provide routine guidance to staff
• Ability to identify, communicate, and help resolve routine operational issues
• Strong attention to detail and organizational skills
• Ability to follow established procedures, policies, and safety standards
• Effective verbal and written communication skills
• Proficiency with Microsoft Office applications

EDUCATION

• High school diploma or GED required; combination of education, training, and experience will be considered

LICENSES & CERTIFICATIONS

• Valid Driver’s license required
• Ability to obtain Airport and/or Postal Service Badge.
  

PHYSICAL REQUIREMENTS:

• Walk and stand for duration of shift.
• Lift 50+ lbs. to waist height
• Push/Pull 75 – 100 lbs.

TRAVEL REQUIRED:

• Some travel may be required

#LI-VG1

Experience

• Coordinating basic logistics activities, including shipping and receiving support
• Experience working within ERP/MRP systems (NetSuite experience a plus)
• 2 year(s): Management of own direct reports
• 3 year(s): Working in an operations function such as manufacturing, logistics, distribution, process improvement, etc.

Education

• High School or better

Licenses & Certifications

• Airport Badge
• Drivers License

Skills

• Attention to detail
• Computer
• Customer Service
• Decision Making
• Prioritizing
• Scheduling
• Communication
• Multitasking
• Time Management
• Problem Solving
• People Management

• Coaching
• Conflict Resolution

Behaviors

• Team Player: Works well as a member of a group

• Enthusiastic: Shows intense and eager enjoyment and interest
• Leader: Inspires teammates to follow them
• Thought Provoking: Capable of making others think deeply on a subject

Motivations

• Self-Starter: Inspired to perform without outside help

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.