Accelerate your career at RXO.

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As the Associate Analyst, Deskside Support, you will be responsible for supporting and troubleshooting the RXO end-user environment, and for executing device life cycle management activities, including provisioning, fulfilling, deploying, supporting and dispositioning assets. You’ll also handle Tier 2 and Tier 3 issue resolution, basic networking, and the support of all desktops, laptops, mobile devices, thin clients, print services, telephony and audio-visual (AV) equipment. You’ll interface directly with coworkers and customers and must have excellent customer service skills as well as technical knowledge. Become a part of our rapidly growing, dynamic team and we’ll give you the tools and support to build a rewarding career.

What your day-to-day will look like:
• Maintain accurate IT asset inventory and manage tracking of assets going in and out of the stockroom
• Maintain and manage workload through computerized ITSM ticketing and tracking system
• Support, troubleshoot and train end users on Microsoft Office applications, including Office 365 email and Outlook, OneDrive and Teams
• Use SCCM, Powershell, Active Directory and other diagnostic and remediation utilities to identify, diagnose and correct issues
• Troubleshoot hardware, software and networking issues on laptops, PCs, thin clients and mobile devices
• Troubleshoot and resolve Tier 2 escalated technical issues

What you’ll need to excel: At a minimum, you’ll need:
• Bachelor's degree or equivalent related work or military experience It’d be great if you also have:
• Associate degree, Bachelor’s degree or vocational training in Computer Science or Management Information Systems
• 1 year of Mac OS experience
• 1 year of experience installing, troubleshooting and supporting corporate AV equipment
• 1 year of experience building, deploying and troubleshooting desktop computers in a corporate

In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background - the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.

Does this sound like you? Check out what else RXO has to offer.
Massive Benefits
• Competitive pay
• Health, dental and vision insurance
• 401(k) with company match
• Life insurance, disability
• Employee Assistance Program (EAP)
• Paid time off
• Tuition reimbursement program

Our Culture
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability.

The Next Step

Ready to join our team? We’d love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here .