Receptionist/Driver

PENICK VILLAGE Job Description Receptionist/Driver Reports to: Resident Services Coordinator Purpose of Job Position: The purpose of this standard procedure is to provide excellent receptionist and transportation services for all Penick Village residents, in a safe and courteous manner. Receptionist/Drivers should provide excellent customer service to residents, guest, vendors and their co-workers. Job Duties and Responsibilities: Keep a record of the daily census and distribute it to listed Department Leaders. Keep records in the front desk binders when a resident expires, moves in or out or changes levels of care. Respond to residents inquiries promptly, cordially and direct residents to proper individuals when necessary. Respond to visitors inquiries promptly, cordially, and direct them to the proper individuals or destination. Answer the telephone using the proper telephone etiquette and transfer calls to the appropriate person or department as needed. Make photocopies for residents. Provide fax services for residents. Distribute memos to residents via email and/or hard copy per request from Leadership or Extended Leadership team members. Sell postage stamps to residents upon request and maintain an ample supply for residents to purchase. Balance stamp box for each shift. Take and enter work orders for maintenance, housekeeping, and IT departments. Reserve guest suites for residents guest/visitors, using the guest suite binder and current software program used for room reservations. Distribute inter-office mail accordingly. Sort mail upon its arrival. Distribute to Admin mailboxes, cottage mailboxes and the Terrace building (Med Tech Office or mailboxes for AL residents, Station 1 for Skilled Nursing residents), promptly, when Security is unavailable. Collect outgoing mail from the Terrace building and bring it to the Village House daily for the postman to pick up and deliver to Southern Pines Post Office, when Security is unavailable. Write down the names of residents who have packages on package log sheet and call residents so that they can retrieve packages. Arrange delivery of mail and packages to residents incapable of picking up from the front desk, explaining the current delivery fee to residents if applicable for Security to deliver. Deliveries may include lifting packages by hand, using a cart or hand truck. Operate a meter mail machine in the workroom, and place all mail being sent by Penick Village staff in the out-going mail as needed. Keep the Newspaper distribution list, provided in our binders, up to date with any changes reported by residents and report any changes to Security. Deliver all Penick Village Library newspapers to the proper library on campus, when Security is unavailable. Operate a 2-way radio if applicable and return the radio each evening to the workroom, turning it off and placing it on the base for recharging. When second shift arrives communicate any changes or updates your co-worker should be made aware of for their shift, this includes any resident expirations, new residents, changes in levels of care or residents who are in the hospital. Receive and write receipts and/or petty cash slips for all financial transactions such as check cashing and payments for guest suites. Complete the charge ticket for those residents who would like to charge payments to their Penick Village monthly bill. Receive all payments for monthly fees, various bills, and contributions and place them in the proper location or mailboxes. Maintain and balance petty cash drawer and report all overages or shortages to the Resident Services Coordinator. Transport residents in a safe and courteous manner on the Penick Village campus, both to and from activities as a back up when Security is unavailable. Transport residents in a safe and courteous manner to and from medical appointments and pharmacy, when needed as back up to transportation department. Assist the Life Enrichment Department, when needed. Duties may include shuttling residents by car to and from activities both on and off campus. Assist residents to and from vehicles for safety purposes, this includes items resident may need transported and any supportive devices such as walkers, rollators, oxygen tanks etc. Drivers must wear seat belts and ensure that all passengers wear seatbelts. Drivers must maintain vehicle logs regarding mileage and resident information Drivers must conduct pre-trip check list each day before driving vehicles. Keep the Penick Village vehicles clean and in good condition (exp. Keep trunk and floor clear of debris, take vehicles to car wash as needed for detail in and outside of vehicle). Any maintenance needs or problems noticed should be reported to the Security Supervisor immediately. Keep gas in vehicles and ready for next driver. Vehicles should always be no less than half a tank at the end of shift. Educational Requirements and Qualifications: 1. Highschool diploma or GED equivalency. 2. 3-6 months related experience driving in a Senior Living Community, school environment or public transportation preferred but not required. 3. License type and endorsements must be appropriate for the vehicle they are operating. 4. License must not be suspended or revoked. 5. Foreign licenses are unacceptable. 6. Must pass pre-employment driving record check and maintain an excellent drivers record for DMV records review. 7. Must meet the requirements for Penick Villages insurance carrier for liability coverage. 8. Ability to successfully train to operate 14-passenger vehicle, to include wheelchair tie down. 9. Ability to evaluate and respond to driving situations including, but not limited to, inclement weather conditions, road construction, abrupt stops, and heavy traffic flow. 10. Ability to pass CPR and First Aid training. 11. Computer and keyboarding skills.