Administrative Assistant-Part Time

Job Summary: The Administrative Assistant for the Legal Support Department performs day-to-day administrative, clerical, and operational tasks for the department director and managers; responds to daily communications; prepares departmental correspondence; and provides support in accordance with National Board for Certified Counselors, Inc. (NBCC) and Center for Credentialing & Education, Inc. (CCE) policies, procedures, and processes. Essential Duties & Responsibilities: Provides day-to-day administrative support to departmental staff through a variety of tasks related to organization and communications.· Provides administrative support to the Exam Appeals Manager regarding the processing and review of examination appeals through a variety of tasks. · Communicates with examinees in accordance with established departmental procedures regarding the status of appeals and other written requests. · Communicates with the testing vendor to obtain examination administration and special accommodation records related to the appeal allegations submitted. · Performs research regarding examination challenges and appeals, as needed, including the review of organizational database records, based on appeals submitted through the organizational online appeals submission form. · Communicates with other internal organizational departments to obtain records and information. · Updates and maintains the examination appeals master docket with accurate and complete information based on research performed, as instructed by the Exam Appeals Manager. · Assists in the preparation of appeal decision drafts. · Other examination appeals-related duties as necessary.