Primary Function

The Technology Products Engineer I supports and promotes technology solutions for the heavy earthmoving and mining industries. This role ensures technology support agreements are delivered professionally while building strong customer relationships and partnering with sales and product support teams to drive adoption of CAT, Trimble, and related technologies. The position represents SITECH Precision and Gregory Poole through technical expertise, teamwork, and a commitment to customer success.

Essential Duties

Customer Support and Technology Service

• Provide technical support for CAT, Trimble, and related technology systems
• Perform basic troubleshooting of digital and analog electronic components, electrical wiring, and mechanical systems
• Assist with installation, maintenance, and repair of technology equipment
• Ensure preventative maintenance is completed in accordance with customer contracts
• Deliver basic customer training and assist with advanced training programs

Sales Support and Customer Development

• Identify technology sales opportunities and communicate recommendations to Sales Account Managers
• Assist account managers and product support representatives with technology product promotion
• Develop trusted customer relationships that position the company as the preferred technology advisor
• Communication and Team Collaboration
• Maintain open communication with managers and team members
• Work independently with minimal supervision while contributing as a team member

Safety, and Compliance

• Work safely at all times and comply with company and customer safety policies and procedures
• Promote corporate values and professional conduct in all interactions

Minimum Requirements

Education

High school diploma or GED is required.

Work Experience

• Must have proven technical skills - 5 + years of industry experience.

Physical

• Must have the ability to communicate verbally.
• Must be able to perform essential physical functions including regular use of hands and frequent standing, walking, reaching, climbing, balancing, stooping, kneeling, crouching, or crawling.
• Ability to lift up to 10 pounds regularly, 25 pounds frequently, and 50 pounds occasionally.
• Ability to work around electrical hazards, moving mechanical parts, heights, and outdoor weather conditions.
• Ability to work in loud environments while wearing required personal protective equipment.
• Must have the ability to perform close visual work.
• Must be able to travel as necessary, including overnight trips and occasional weekends.

Other

• Demonstrated technical aptitude with electronic, mechanical, and GPS-based systems.
• Ability to obtain MSHA certification and complete site-specific training.
• Ability to read, write, speak, and comprehend English.

This job description is not intended to be all inclusive. Your supervisor may request and assign you similar duties. Any major modifications to this job require Human Resources approval.

Equal Opportunity Employer/Vets/IWD. Gregory Poole Equipment Company is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities.