PRIMARY FUNCTION:

Paid internship opportunity with Gregory Poole’s Construction Rental Team. Assist with rental coordination functions while completing the Rental Development Program. Associates participating in the internship program will be based in Wilmington but can expect occasional travel outside of the Wilmington area. Current Gregory Poole rental locations include Raleigh, Mebane, Wilmington, Fayetteville, Washington, Sanford, Camden, and Jacksonville. This is an exciting development opportunity for college students pursuing a BA/BS or graduate degree in Sales/Marketing, Information Management, Economics, Statistics, Math, Accounting or related field. The construction rental business is fast paced; successful team members are high energy and have a customer first mentality.

ESSENTIAL DUTIES:

I. Classroom/Field Training - Percent of Time Spent = 35%+

· Participation in GPEC’s Rental Development Program includes a combination of classroom training, rep ride-a-longs and jobsite visits, job shadowing, and on the job training

II. Customer Service - Percent of Time Spent = 35%+

· Accepts and coordinates customer inquiries, requests (phone, walk-in or mail) for rental equipment and closes rental agreements by interfacing and negotiating with customers.

· Provides rental customers’ price quotes and equipment availability and delivery schedule information.

· Manages or resolves customer’s rental complaints and problems to the best customer satisfaction level possible.

· Daily monitors and coordinates rental equipment hauling schedule to ensure timely equipment delivery and pick-up; and immediately contacts customer with any schedule updates, modifications or delivery problems.

· Serves as a liaison between departments and branches for rental equipment pricing, availability, transportation, and repair. etc.

· Assists with telephone collection of past due rental payments.

III. Administrative - Percent of Time Spent = < 30%

The administrative activities will be mainly in two areas: equipment/inventory and bookkeeping/invoicing. Individuals in this position must be trained and can perform in each main area, even though, he/she may take a stronger lead in on specific area.

A. Equipment /Inventory

· Ensures rental units are operational by coordinating repairs and maintenance with rental service technicians.

· Approves some equipment service work orders.

· Maintains current and accurate fleet service records for each unit.

· Coordinates daily transportation of rental equipment.

· Maintains current inventory usage records and ensure accurate and timely billing.

B. Bookkeeping/Invoicing

· Expedites customer credit applications in a timely manner allowing them to rent equipment.

· Verifies gate logs ensuring equipment is tracked for inventory security.

· Maintains rental files and contracts (i.e. rental contracts, certificates of insurance, etc.) and periodically purges and prepare them for storage.

· Timely process rental equipment related purchase orders.

MINIMUM REQUIREMENTS:

Education:

College junior or senior pursuing a related BA/BS or graduate degree in Marketing, Information Management, Economics, Statistics, Math, Accounting or related field.

Work Experience:

Basic mechanical and product knowledge is desirable.

Physical:

Must be able to work for long periods while seated. Must have ability to clearly communicate with customers on the phone or in person. Excellent customer relations are a must.

Other:

Required basic level skill with keyboard and Microsoft software, preferably Excel and Word. Driver’s license.

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.