PRIMARY FUNCTION:
The Digital & Technology Service Technician is responsible for providing high-quality
operational support for all Caterpillar Machine Technology within the areas of Equipment
Monitoring. This role is critical to front-line support of Caterpillar’s digital platforms at the asset
level.

ESSENTIAL DUTIES:

• Provide operational oversight for Digital and Technology infrastructure in Product Support
• Analyze repair queue and coordinate installations or repairs with customers
• Perform diagnostics, repairs, and installations, of Product Link Pro and Elite systems (GPS)
• Utilize CAT Online Applications, VisionLink, to analyze actionable data, such as
Diagnostic Codes, and Schedule Oil Samples (SOS) to minimize machine downtime
• Manage Remote Troubleshooting and Remote Flashing of necessary equipment error codes
• Diagnose and repair Fault Code induced components to maximize equipment life
• Assist Caterpillar Engineers in Field Follow projects to identify and correct manufacturing
defects
• Using OEM schematics to diagnose and repair electrical components and subsequent
wiring
• Troubleshoot errors within CAT Payload systems for quarry and mining applications
• Update, Troubleshoot, and Repair critical CAT and Non-CAT Grade Control systems
• Pull Product Status Reports and Configuration Files on necessary assets
• Update & Flash software in all machine ECMs (Electronic Control Modules)
• Diagnose and repair fault code producing Aftertreatment, Emission, and DEF (Diesel
Exhaust Fluid) components
• Follow all Caterpillar and dealership repair guidelines
• Perform other duties as necessary and assigned by the manager or supervisor

MINIMUM REQUIREMENTS:
Education:
Must have a high school education or GED.

Work Experience:
Six years of experience with at least four years of experience on Cat equipment or other similar
equipment; Must be proficient in at least four mechanical systems (i.e., transmissions, engines,
hydraulics, etc.) for numerous model lines.

Physical:
Must be able to stoop daily and repeatedly kneel, bend and climb besides, onto and underneath
various equipment to perform diagnosis and repairs. Must be able to effectively see to perform
repairs, research technical manuals, and develop written repair work order reports. Must be able
to routinely and physically lift/position various parts to perform repairs/service. Must be able to
work in adverse weather.

Other:
Must be able to effectively document repair activities on customer work orders. Must have
cognitive reasoning and problem-solving skills to apply knowledge, written information, and verbal
instructions in repairing/servicing unusual and/or unknown technical equipment operational
problems. Should have basic proficiency using P.C. base equipment and parts information; must
work independently with minimal supervision.

Field Activity
Must be able to daily operate an assigned service vehicle as well as be
prequalified to operate under GPEC (Gregory Poole Equipment Company) Fleet Policy
Standards. The driver must operate their assigned vehicle for extended periods to reach
the customer’s location. Must be able to effectively communicate using a telephone and
email to receive instructions and to provide service information. Must be able to effectively
communicate directly with customers on the phone, through email as well as at site
locations in a professional manner.

Additional:
Field activities require a valid state driver’s license within the state of
GPEC’s operation AND possess a safe driving record which meets the safe driving
standards outlined in the GPEC Fleet Policy. Operating some vehicles will require a
valid Commercial Driver’s License (CDL), others may require a DOT medical
certification. Some positions may require that you obtain a DOT medical certification
before you are considered for the position. All positions requiring driving for company
business or within a Company Owned Vehicle will be held to the GPEC Fleet Policy

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.