Transportation Dispatch Supervisor

2620 Discovery Dr, Raleigh, NC 27616, USA Req #1494

Thursday, December 5, 2024

PRIMARY FUNCTION:

The purpose of this position is to daily dispatch GPEC and outside truck drivers in the transporting of equipment in a lead role that focuses on efficiency, cost effectiveness, and customer satisfaction.

ESSENTIAL DUTIES:

• Routes and dispatches truck drivers providing direction and guidance to minimize needless travel while maximizing efficiency

• Maintains constant communication with drivers regarding arrival, completion and departure from jobs.
• Performs follow up phone calls to customers when necessary to inform them of schedule changes and delays.
• Daily use of Dispatching Solutions Software to assist in dispatching, routing, and recording of all required data.
• Promotes external and internal customer relations and good - will by investigating customer concerns, researching and providing justification materials when required, and communicating those findings promptly to all concerned
• Assist with the monitoring of internal truck maintenance needs and effectively schedule down time
• Assist with the billing of all moves to the operating departments on a cost per mile or a zone charge basis.
• Assist with the issuance of purchase orders for outside hauling services
• Responds to high volume of after-hours transportation needs due to inclement weather and other emergencies.
• Process all invoices issued by haulers for payment in an effective and timely manner.

III. Supervisor Responsibilities

Provide daily and long-term leadership for the direct report associates to include but not be limited to the following activities:

• Interviewing and hiring
• Coaching
• Training and developing
• Counseling and disciplining
• Dismissing

MINIMUM REQUIREMENTS:

Education:

High School graduate with 3 years related experience and/or training or two-year degree with two years related experience.

Work Experience:

See above.

Physical:

Must have the ability to clearly communicate with internal and external customers on the telephone or in person.

Other:

Experience in handling multiple tasks; Good customer relations and a pleasant personality are essential. Must be PC Literate with an in intermediate level skill with keyboard and word processing software.

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.

Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Other details

• Job Family Supervisor
• Pay Type Salary
• Required Education Associate Degree

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initStaticMap(true); PRIMARY FUNCTION: \n \nThe purpose of this position is to daily dispatch GPEC and outside truck drivers in the transporting of equipment in a lead role that focuses on efficiency, cost effectiveness, and customer satisfaction.\n \n \nESSENTIAL DUTIES: \n \n\nRoutes and dispatches truck drivers providing direction and guidance to minimize needless travel while maximizing efficiency\n\n\nMaintains constant communication with drivers regarding arrival, completion and departure from jobs.\nPerforms follow up phone calls to customers when necessary to inform them of schedule changes and delays.\nDaily use of Dispatching Solutions Software to assist in dispatching, routing, and recording of all required data. \nPromotes external and internal customer relationsand good-will by investigating customer concerns, researching and providing justification materials when required, and communicating those findings promptly to all concerned\nAssist with the monitoring of internal truck maintenance needs and effectively schedule down time\nAssist with the billing of all moves to the operating departments on a cost per mile or a zone charge basis.\nAssist with the issuance of purchase orders for outside hauling services\nResponds to high volume of after-hours transportation needs due to inclement weather and other emergencies.\nProcess all invoices issued by haulers for payment in an effective and timely manner.\n\n \nIII. Supervisor Responsibilities\n \nProvide daily and long-term leadership for the direct report associates to include but not be limited to the following activities: \n\nInterviewing and hiring\nCoaching\nTraining and developing\nCounseling and disciplining\nDismissing\n\n \nMINIMUM REQUIREMENTS: \n \nEducation: \nHigh School graduate with 3 years related experience and/or training or two-year degree with two years related experience.\n \nWork Experience: \nSee above.\n \nPhysical: \nMust have the ability to clearly communicate with internal and external customers on the telephone or in person. \n \nOther: \nExperience in handling multiple tasks; Good customer relations and a pleasant personality are essential. Must be PC Literate with an in intermediate level skill with keyboard and word processing software.\n \nThis job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.