Credit and Collections Analyst
Posted:
Thursday, 16 April 2026
Valid Thru:
Saturday, 16 May 2026
Index Requested on:
04/16/2026 20:02:29
Indexed on:
04/16/2026 20:02:29
Location:
Charlotte, NC, 28201, US
Industry:
Advertising and Public Relations
Occupational Category:
13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME
Flow Control Group is hiring!
Description:
Duties and Responsibilities: The following outlines the primary responsibilities of this role; additional duties may be assigned as needed.
- Execute a structured collections process for past-due accounts to achieve targeted Days Sales Outstanding (DSO) and minimize delinquent balances.
- Monitor and manage credit limits for existing customers on an ongoing basis.
- Monitor and manage daily customer email communications in a timely and professional manner.
- Review the credit hold portal regularly and release orders in accordance with established guidelines.
- Maintain accurate and up-to-date records of collection activities through daily documentation of call notes.
- Collaborate with third-party collection agencies to support effective recovery efforts.
- Prepare and distribute weekly aging reports on past-due accounts to management and the sales team.
- Build and maintain strong customer relationships to enhance collection outcomes.
- Foster effective working relationships with internal stakeholders, particularly TAG Accounts Receivable Shared Services and sales teams, and determine appropriate timing for sales involvement in collection efforts.
- Investigate and resolve short payments, deductions, and account discrepancies.
- Ensure all customer account files are accurate, complete, and current.
- Provide credit references to external organizations as requested.
- Support the development and documentation of standard operating procedures (SOPs).
- Participate in special projects, including, but not limited to, customer account clean-up initiatives and process improvement efforts across all TAG brands.
- Provide cross-functional support across all TAG Accounts Receivable Shared Services functions, including but not limited to new customer setup, cash application, billing portals, dispute management, and collections support.
- Serve as backup support for any other Accounts Receivable Shared Services functions as needed to ensure continuity of operations and service levels.
- Maintain flexibility to work in-office as business needs require and provide in-person support to TAG Accounts Receivable Shared Services team members when coverage, workload balancing, or operational needs arise at the Charlotte office.
- Perform other related duties as assigned.
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Responsibilities:
Please review the job description.
Educational requirements:
Desired Skills:
Please see the job description for required or recommended skills.
Benefits:
Please see the job description for benefits.
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