Universal Banker II

Join Our Team--Where Service, Relationships, and Community Matter At First Carolina Bank, our Universal Bankers are often the first and most important connection our customers have with the bank. As a Universal Banker, you'll play a key role in delivering exceptional service, processing financial transactions, supporting branch operations, and helping customers find the products and services that best meet their needs. If you enjoy building relationships, providing outstanding service, and making a positive impact in your community, this role offers meaningful work and opportunities for growth. Why You'll Love This Role You'll build lasting relationships with customers and become a trusted resource for their banking needs. You'll enjoy a variety of responsibilities that keep every day engaging and rewarding. You'll work in a supportive, team-oriented branch environment. You'll have opportunities to develop your banking knowledge and customer service expertise. You'll help customers achieve financial success while supporting branch goals and community relationships. You'll be recognized for accuracy, reliability, professionalism, and exceptional service. This role is ideal for someone who enjoys helping others, values accuracy, and takes pride in delivering a consistently positive customer experience. Where You'll Spend Time Assisting customers in person, by phone, and through digital channels Processing deposits, withdrawals, loan payments, transfers, and account maintenance requests Managing cash transactions and balancing cash drawers accurately Supporting branch operations, including ATM balancing, vault activities, and documentation processing Educating customers on products and services that fit their financial needs Assisting with online banking services and customer account support Partnering with branch teammates and business partners to provide an exceptional customer experience Work is performed in a customer-focused environment that values teamwork, service excellence, accuracy, and professionalism. What Makes You a Great Fit You enjoy helping people and building meaningful customer relationships. You are dependable, patient, and committed to providing exceptional service. You pay close attention to detail and take pride in getting things right the first time. You communicate professionally and confidently with customers and teammates. You thrive in a team-oriented environment while taking ownership of your work. You are adaptable, organized, and comfortable balancing multiple priorities. You value integrity, accountability, and serving others with excellence. What You'll Do (Highlights) Deliver exceptional customer service through every interaction Process deposits, withdrawals, transfers, loan payments, official checks, stop payments, and wires Maintain and balance cash drawers, vaults, and ATM cash when applicable Support account maintenance and customer service requests Assist with training and support of Universal Banker I team members Educate customers on products, services, and digital banking solutions Make referrals to business partners when opportunities arise Support branch audits, documentation review, and operational controls Assist branch leadership and teammates in achieving branch goals and maintaining excellent service standards Qualifications Required High School Diploma or equivalent Minimum of 2 years of banking experience Strong customer service and relationship-building skills Relevant computer and technology skills Excellent verbal and written communication abilities Ability to work accurately in a fast-paced environment while maintaining attention to detail Preferred Some college coursework or degree JHA SilverLake experience Previous experience with branch operations, cash handling, and customer account servicing Experience identifying customer needs and making appropriate referrals Why Community Bankers Choose First Carolina Bank Banking is ultimately about people. At First Carolina Bank, you'll have the opportunity to build meaningful customer relationships, support your community, and make a difference in people's financial lives every day. Whether you're helping a customer open their first account, assisting a family with their financial goals, or supporting the success of a local business, your work matters. Our core values guide everything we do: Enterprising - We proactively seek solutions and opportunities that help our customers succeed. Intentional - We deliver service with accuracy, accountability, and attention to detail. Responsive - We act quickly to support our customers and teammates. Considerate - We treat every customer and colleague with professionalism, respect, and care. If you're passionate about serving others, building relationships, and making a positive impact in your community, you'll find a rewarding career at First Carolina Bank. Benefits Competitive total compensation Comprehensive medical, dental, and vision insurance Retirement savings plans with company match Paid time off and company-observed holidays Professional development and training opportunities Employee assistance programs Opportunities to serve and support our local communities Risk Management Requirements This position requires adherence to Workplace Policies, Code of Conduct, privacy and information security standards, and all applicable Anti-Money Laundering, Bank Secrecy Act, and USA PATRIOT Act requirements. Employees are expected to operate within authorized limits, follow established controls, and actively support risk mitigation efforts to protect customers, colleagues, and the bank. #JoinOurTeam #UniversalBanker #RetailBanking #CommunityBanking #CustomerService #BankingCareers #FinancialServices #CustomerExperience #RelationshipBanking #FirstCarolinaBank #CareerGrowth #NowHiring