Customer Sales Specialist
Posted:
Wednesday, 17 April 2024
Valid Thru:
Friday, 17 May 2024
Index Requested on:
04/17/2024 13:52:59
Indexed on:
04/17/2024 13:52:59
Location:
Raleigh, NC, 27601, US
Industry:
Advertising and Public Relations
Occupational Category:
13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME
Cross Technologies is hiring!
Description:
Job DetailsDescription JOB SUMMARY
Serve counter customers and provide overflow support to phone customers in a retail environment. Perform shipping/receiving functions and fabricate assemblies.
ESSENTIAL FUNCTIONS
- Provide exemplary customer service and sales to counter customers by prompt, knowledgeable, accurate and courteous responses to customer requests, and provide support to phone customers when needed.
- Fabricate tube and hose assemblies to customer specifications while meeting Parker and Cross Company standards.
- Perform all inventory control related functions including shipping, receiving, cycle counting, and reconciliation.
- Maintain a safe, clean, and organized warehouse.
- Negotiate prices with customers to secure desired business while maximizing gross profit margins on all transactions.
- Continuously improve and apply product knowledge to become recognized by customers and Account Managers as technically proficient.
ADDITIONAL RESPONSIBILITIES
Customer Service/Inside Sales/Hose Assembly
- Process counter customer orders to meet company performance matrix guidelines.
- Respond to inquiries about technical services and product training, product availability, pricing, credit terms, FOB terms, delivery, product selection, & related information.
- Issue quotes using Trend and Microsoft Office.
- Understand the needs of customers and be able to specify and fabricate hose assemblies to satisfy them profitably.
- Able to meet technical expertise levels as follows:
- Recognize information required to properly specify a hose or other related product
- Recommend the appropriate hose and related products based on information furnished by the customer
- Read engineering drawing and dimensional specifications
- Recognize major features, advantages, & benefits of our products
- Pass Hose Certification requirements and earn Parker PTC certifications
- Communicate all significant customer and supplier issues to Retail Sales Manager.
- Complete all assigned individual performance and development goals.
- Perform various, miscellaneous tasks and projects as directed.
EDUCATION & EXPERIENCE
- Prefer one year experience with basic warehouse equipment and procedures
- High School diploma or GED required
REQUIRED BEHAVIORAL COMPETENCIES
- Team work oriented
- Customer focused
- Ability to multi-task
- Self-Motivated
- Mechanical aptitude
- Problem solving abilities
- Good judgment
- Handle stressful situations well
- Responsive
- Creative
- Ability to work with limited supervision
- Communication
- Organization
- Detail oriented
REQUIRED FUNCTIONAL COMPETENCIES
- Basic math - particularly addition and subtraction of fractions
- Basic reading skills
- Basic PC-MS office skills
- Basics of warehouse operations and terminology
PHYSICAL & MENTAL REQUIREMENTS
QualificationsEducation Required
High School or better.
Responsibilities:
Please review the job description.
Educational requirements:
Desired Skills:
Please see the job description for required or recommended skills.
Benefits:
Please see the job description for benefits.
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