Customer Sales Specialist

Posted: Wednesday, 17 April 2024
Valid Thru: Friday, 17 May 2024
Index Requested on: 04/17/2024 13:52:59
Indexed on: 04/17/2024 13:52:59

Location: Raleigh, NC, 27601, US

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

Cross Technologies is hiring!

Description:

Job Details
Description

JOB SUMMARY

Serve counter customers and provide overflow support to phone customers in a retail environment. Perform shipping/receiving functions and fabricate assemblies.

ESSENTIAL FUNCTIONS
  • Provide exemplary customer service and sales to counter customers by prompt, knowledgeable, accurate and courteous responses to customer requests, and provide support to phone customers when needed.
  • Fabricate tube and hose assemblies to customer specifications while meeting Parker and Cross Company standards.
  • Perform all inventory control related functions including shipping, receiving, cycle counting, and reconciliation.
  • Maintain a safe, clean, and organized warehouse.
  • Negotiate prices with customers to secure desired business while maximizing gross profit margins on all transactions.
  • Continuously improve and apply product knowledge to become recognized by customers and Account Managers as technically proficient.

ADDITIONAL RESPONSIBILITIES

Customer Service/Inside Sales/Hose Assembly
  • Process counter customer orders to meet company performance matrix guidelines.
  • Respond to inquiries about technical services and product training, product availability, pricing, credit terms, FOB terms, delivery, product selection, & related information.
  • Issue quotes using Trend and Microsoft Office.
  • Understand the needs of customers and be able to specify and fabricate hose assemblies to satisfy them profitably.
  • Able to meet technical expertise levels as follows:
    • Recognize information required to properly specify a hose or other related product
    • Recommend the appropriate hose and related products based on information furnished by the customer
    • Read engineering drawing and dimensional specifications
    • Recognize major features, advantages, & benefits of our products
    • Pass Hose Certification requirements and earn Parker PTC certifications
  • Communicate all significant customer and supplier issues to Retail Sales Manager.
  • Complete all assigned individual performance and development goals.
  • Perform various, miscellaneous tasks and projects as directed.

EDUCATION & EXPERIENCE
  • Prefer one year experience with basic warehouse equipment and procedures
  • High School diploma or GED required

REQUIRED BEHAVIORAL COMPETENCIES
  • Team work oriented
  • Customer focused
  • Ability to multi-task
  • Self-Motivated
  • Mechanical aptitude
  • Problem solving abilities
  • Good judgment
  • Handle stressful situations well
  • Responsive
  • Creative
  • Ability to work with limited supervision
  • Communication
  • Organization
  • Detail oriented

REQUIRED FUNCTIONAL COMPETENCIES
  • Basic math - particularly addition and subtraction of fractions
  • Basic reading skills
  • Basic PC-MS office skills
  • Basics of warehouse operations and terminology

PHYSICAL & MENTAL REQUIREMENTS
  • Ability to lift 50 lbs.
Qualifications
Education

Required

High School or better.

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

Apply Now