Directs general office activities and workflow for a single site. Responsibilities may include: payroll, traffic, customer service, and accounting/budgeting functions. May have responsibility for Human Resources functions such as recruitment, training, discipline, labor management provisions, and development of operational policies, programs, and procedures.

What You'll Do:
• Coordinate activities with other supervisory/lead personnel and with other work units or departments.
• Develop or update procedures, policies, and standards.
• Implement corporate and departmental policies, procedures, and service standards in conjunction with management.
• Interpret and communicate work procedures and company policies to staff.
• Work with General Manager to develop annual departmental budget.
• Develop work schedules according to budgets and workloads.
• Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.
• Research, compile, and prepare reports, manuals, correspondence, and other information required by management or governmental agencies.
• Resolve customer complaints and answer customers' questions.
• Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance.
• Keep informed of provisions of labor-management agreements and their effects on departmental operations.
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
• Train and instruct employees in job duties and company policies or arrange for training to be provided.

What Experience and Education You Need:
• 5-8 years of office experience in warehousing and/or logistics
• 1-3 years general supervisory/management experience
• HS Diploma

What Could Set You Apart:
• Strong interpersonal skills and judgment in communicating with staff.
• Willingness to develop a mentoring relationship in order to contribute experience, skills, and wisdom to subordinate employees for their development.
• Must have strong relationship skills, be able to provide and model leadership behaviors including the ability to defuse conflict. Relate to other people beyond giving and receiving instructions: they must get along with others without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism.
• Ability to interpret HR regulations, safety rules, operating and maintenance instructions, and procedures manuals.
• Must have very strong customer service orientation with high sense of urgency in meeting objectives and deadlines.
• Tools and Technology: Proficient in WMS and Microsoft Office, including Word and Excel
• Experience in HRIS and ATS systems preferred

Physical Requirements:
• Requires the ability to sit for long periods of time, with frequent interruptions
• Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
• Requires manual dexterity with normal hand and finger movements for typical office work
• Talking, hearing, and seeing are important elements of completing assigned tasks
• May require travel by automobile and airplane up for business
• May require a visit facility operations in temperatures at or below freezing
• May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds
• Requires the use of various electronic tools
• Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes
• Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What We Offer:
Our associates know the answer to the question What's in it for me We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join Americold you join a values-oriented company with a clear mission. We help our customers feed the world.