At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Senior Technical Specialist

Roche Diagnostics is a division of Roche. As a science-driven company, we are constantly looking for talent to drive the next wave of healthcare breakthroughs. A key reason why many prospective employees join Roche and choose to stay with us is the calibre of the people who work here. From award-winning scientists with pioneering inventions to top experts and professionals in various fields of study, we attract and retain some of the world’s most talented people. In our daily work, we’re committed to finding better ways to prevent, diagnose, and monitor disease.

Are you passionate about cutting-edge technology and providing exceptional support to clients and colleagues? We' re looking for a Senior Technical Specialist to join our dynamic RCSC (Regional Customer Support Center) department. If you are a problem-solving expert with a knack for troubleshooting and a love for continuous learning, this is the perfect opportunity for you!

The opportunity:

• Provide top-notch application, hardware, IT, and digital solutions support to customers and employees, ensuring a seamless experience.

• Design and conduct training sessions for employees and clients, empowering them with the knowledge they need to succeed.

• Identify and resolve complex issues, enhancing the quality and reliability of our products.

• Play a key role in the distribution of critical information, ensuring everyone is up-to-date with the latest developments.

• Engage in on-site service activities, aiding field-based technical support and sales personnel.

• Maintain accurate records and documentation in CRM systems, ensuring transparency and efficiency in operations.

• Handle customer inquiries and complaints, providing solutions that satisfy and elevate their experience.

Who you are:

• Experienced in identifying and troubleshooting complex issues with over 5 years in installations and customer support.

• Educated in Technical IT with knowledge of IT@ WF and SWA systems.

• Skilled in communication, ensuring effective client and colleague interactions.

• Dedicated to professional growth and staying current with industry trends.

• Detail-oriented and committed to accuracy in documentation and tasks.

• Strong collaborator, fostering a supportive team environment

• Fluency in Polish (required) and English at C1 level; proficiency in additional languages is a strong asset.

What you get:

• Employment contract (Umowa o pracę).

• Annual bonus payment based on your performance.

• Private healthcare ( LuxMed packages), group life insurance (UNUM) and Multisport.

• Training, language courses, and diversified career paths are available.

• Recharge Days (2 days off per quarter).

• Take time Program (up to 3 months of leave to use for any purpose).

• Flex Location (possibility to perform our work from different places in the world for a certain period of time).

• Take Time for Charity (additional paid leave of maximum 2 weeks to engage in the charity action of your choice).

• Stock share purchase additions.

• Yearly sales of company equipment and many more!

INTERESTED? APPLY!

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Want to know what it’s like to be a part of Roche? Check out our blog!

https: //diagnostics.roche.com/global/en/careers/roche-careers.html

The controller of your personal data is Roche Diagnostics Polska sp. z o.o., ul. Domaniewska 28, 02-672 Warsaw. The data is processed for the purpose of recruitment. You have the right to access data, rectify it, delete it, limit processing, transfer it and - if processing is based on your consent - withdraw this consent at any time. Contact the Data Protection Officer at: dia.daneosobowe@ roche.com. More information on the principles of processing your personal data by Roche at the link: https: //www.roche.pl/privacy-policy-recruitment-dia-en.

Roche Diagnostics sp. z o.o. operates in full compliance with the law and does not tolerate any violations. Roche Diagnostics sp. z o.o. has implemented a Procedure for Reporting Violations of Law. If you wish to report any irregularities related to our activities, all necessary information regarding the reporting process can be found on our website: https: //www.roche.pl/kontakt/ochrona-sygnalistow-zglaszanie-naruszen.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.