Time & Attendance Specialist

The Time & Attendance Specialist will support the Time & Attendance system, ensuring accurate configuration, user support, and successful system operation. In addition, this role will cooperate closely with the Payroll team to support data accuracy and help with basic payroll-related tasks. The position offers an excellent entry point into HR/payroll operations for a detail-oriented, tech-savvy candidate with strong communication skills.

Key Responsibilities

• Serve as a first point of contact for user inquiries related to time & attendance systems

• Investigate and resolve issues or escalate them to IT/vendor when necessary

• Manage tickets and respond to employee questions via email

• Coordinate updates, testing, and rollout of new T& A functionalities

• Provide training and support to managers and time administrators

• Maintain and update training materials and support documentation for end users

• Support the Payroll team by preparing, validating, and correcting time data reports prior to each payroll cycle

• Ensure accurate export of time data for payroll processing

• Assist with updates and entry of recurring payroll elements (e.g. shift differentials, overtime)

• Participate in audits and ensure data compliance

• Help maintain user roles and permissions in the T& A system

Requirements

• Bachelor’s degree or equivalent practical experience

• Experience in HR, payroll or time tracking support is a plus

• Strong Excel and data handling skills

• Detail-oriented with strong organizational and analytical skills

• Good communication skills, fluent in English

• Ability to troubleshoot issues independently and propose solutions

• Proactive mindset, willingness to learn, and ability to collaborate across functions

• Comfortable working with systems and tools (e.g. Workday, SAP, Kronos – any experience is an advantage)

Nice to Have

• Experience supporting payroll or time tracking processes

• Knowledge of labor laws related to working time and leave

• Familiarity with ticketing systems

• Experience in user training or creation of support documentation

• Ability to support small system rollouts and testing